Why is My Roku TV Not Working?

As is the case with other electronic appliances, things can go wrong with your Roku TV at times.

From a faulty internet connection to issues with the power supply or TV to problems with the streaming stick, there can be several reasons behind your Roku TV not working properly.

However, luckily, there are solutions to most of the commonly occurring problems with Roku TV.

By following the appropriate troubleshooting steps, most of these issues can be resolved easily.

However, if it still doesn’t work, you can always contact their responsive customer support, and they will try their best to diagnose and resolve the problem.

In this write up, we will enlist some of the common issues reported by the users along with their easiest possible solutions.

We hope that you get a solution to your problem as well and get your Roku TV to start working again.

Why is My Roku Not Working?

There can be several reasons behind a faulty Roku TV. For example, it might not work properly when there are problems with the power supply.

Or there can be issues with your network connection or router. Moreover, if you haven’t set up your Roku TV properly, you might encounter problems.

Similarly, a faulty streaming stick can also result in unwanted problems with your Roku TV.

Common Roku TV Problems and How To Fix Them

Although Roku TV is reputable and gives steady performance most of the time, it too can encounter problems due to several reasons like other electronic devices.

Let us have a look at some of the most commonly reported problems and how these can be resolved.

01. Freezing Glitches

When the freezing issues occur, the video might stop playing and the remote doesn’t respond.

02. Issues With Remote Control

Problems with remote control may occur that may result in a total loss of control when the remote control doesn’t respond at all.

Or in some cases, when you press any key, for example trying to increase the volume or change the channel, the remote may skip several spaces or jump up or down a few spaces.

03. Low-Quality Audio Or Video

In such cases, the audio may not play at all while the video is still working properly. Or else, the audio plays for a while every now and then.

There can also be syncing issues between video and audio. The same can be the case with video.

There might be buffering every now and then or the quality of the video drops.

04. Trouble Shooting Measures

Most of the time, above mentioned problems, can be resolved using one or more of the following measures:

05. Restart Your Device

Restarting can resolve most of the above mentioned issues. You can do so by unplugging the device for a few seconds and then restoring the power supply. Or else, follow these steps for restarting it from the settings.

Navigate to the settings and select system
Then select power
Now select system restart
Finally, press ok

06. Check For System Update

Your system might require an update to resolve the glitches. If you haven’t done it lately, consider updating it using the following guide:

Press home on your remote.
Navigate to settings.
Click system
Click system updates.
Finally select check now so that Roku may look for any available updates and install them.

07. Check For Overheating Signal

Sometimes, the problems might be caused due to an overheated device. If that is the case, there will be a stable red light indicator on the device.

If you see such an indicator, immediately disconnect the device from power. Let it cool down before plugging it in again.

08. Configure The Audio Settings

sometimes, poor audio quality might be a result of faulty settings. You can adjust the settings as under:

Press home button on your remote.
Go to Settings.
Now select audio.
Look for digital output format and select it.
If you are using HDMI, select stereo.

09. Check Internet Connection

Many a time, most of the video/audio issues are a result of slow internet connection or weak signals.

Connecting the device to other connection can solve the problem. Or else, cutting down on the number of devices connected to the same internet may also help.

If that doesn’t help, try following steps to check the status of internet connection:

On your roku remote, press home button.
Go to settings.
Now select network.
Choose about.
The status should be shown as connected if the internet is connected to the device.

10. Factory Reset Roku

This should be your last resort when all of the above measures fail because you would lose data when you factory reset your device.

Here is how you can do it by using the settings menu or by using reset button on the device.

Press home button on the remote.
Go to settings and select system.
Now select advanced system settings.
Now choose factory reset.
Finally, select factory reset everything.

You can also reset by pressing the reset button on the device. Find it on the bottom of the device or on the back side.

Why Won’t My Roku TV Play Anything?

If you are experiencing this issue where your Roku TV does not let you play anything, one of the most probable reasons might be a problem with your internet connection.

You might have a lot of devices connected to the same internet. Try reducing the number of connected devices to avoid network congestion.

This will help improve the internet speed and get rid of the issues like frequent buffering.

Moreover, you should make sure that the internet is connected to your Roku TV. To check the status of the internet, follow these steps:

On your Roku remote, press Home button and go to settings.
In the settings menu, select network.
Now select about.
The status should appear as connected.

If the status is shown as not connected, select the option that says setup connection, and follow the instructions to get your device connected to internet again.

If the status appears to be connected and you are still having problems, try restarting your router.

You can do so by pressing a restart button on the router in most cases. Or else, simply unplug the router and after a few seconds, plug it in again.

If you have made sure that the internet is connected, router is working properly, and there is no network congestion, and Roku will still not play anything, try restarting the system and this may resolve your problem.

You can simply unplug the device and wait for a few seconds before plugging it in.

Or else, you can follow a few simple steps to restart from the settings menu. Here is how you can do it:

Press home button on your remote.
Go to settings.
Choose system in the settings menu.
Now choose power and then select system restart.

Roku Stopped Working: How To Troubleshoot?

Roku TV does not quite often encounter problems and is known for reliable, stable steaming in general.

However, like other electronic devices, some things can go wrong sometimes.

Here are some of the common errors that users report. These are mentioned with error codes and their solutions.

Roku Stopped Working How To Troubleshoot

Roku Error Codes 014, 001, 009, 016, 018, 019, 020, 021

These Roku error codes mean that your device cannot connect to the internet. The most probable reasons may include a slow internet or wrong internet settings.

Here are some of the steps you can take to fix this error:

Go to your Roku internet settings to check the connectivity status and also make sure it is connected to the correct internet service. (home>settings>network>about).
If the problem is with the router, restarting it might help. You can do so by pressing the restart button on the router or by simply unplugging the device for a few seconds before plugging it back.
Reset your settings on the device.

Roku Error Code 011, 003, 002

Roku generally keeps updating its software on its own. However, it might miss an update at times.

Or when there is a new version of the software available, it might show one of these errors. It can be fixed by updating to the new software version.

Keep checking your Roku settings for available updates at times and grant permission whenever needed for installing the available updates.

Especially when the device stays unused for some time, it cannot automatically install the updates and updates will need to be started manually.

Roku Error Codes 301, 310, 311, 313

These errors signify that the device has failed to connect to the Roku Server. There can be two reasons for this.

It is either because of a weak internet connection or because the server is undergoing maintenance.

In order to resolve this issue, the following measures can be taken.

Go to your network settings and make sure that the status is shown as connected.
Consider waiting for a while because if the issue is a result of maintenance in server, it will be resolved after some time.
If the Roku TV still doesn’t start working after some time, contact support.

How Do I Fix An Unresponsive Roku TV?

If your Roku TV doesn’t let you play anything and is irresponsive, there can be several reasons behind it.

For example, it may signify a poor internet connection, or the device might have totally lost the connection with the internet.

You can check the status of internet in the settings (home button>settings>network>about) the status should be shown as connected. Or else, try resetting the router by pressing the reset button or by unplugging the router for a few seconds.

Another possible reason can be an outdated software version. Your Roku software might be needing an update. Here is how you can check for updates and install them.

Press home button on your Roku mobile.
Go to Settings.
Now press system and select system updates.
Go to check now and if there are any available updates, Roku will install them.

If you have tried have checked for updates and also made sure that there isn’t any problem with internet connection and none of the troubleshooting measures worked for you, the last resort is to reset your Roku device.

This will make you lose some data hence should be considered as the last option.

Go to home from your Roku remote.
Enter settings.
Now press system and then go to advanced system settings.
Select factory reset.
Finally select factory reset everything.

How To Overcome Roku Problems?

In order to avoid problems with your Roku TV there are some preventive measures that you can always take to make sure it keeps working at its best and does not encounter any problems.

Keep your Roku device at an open space to avoid overheating. An open space will get enough air to keep it cool.
Although Roku automatically keeps updating the software, it is always recommended that you keep checking for available updates time to time. Especially after a period of inactivity, you should manually install any available updates.
Make sure your Roku TV is connected to an internet connection which does not have network congestion and has a fairly good speed. This will help avoid audio and video problems. Avoid connecting too many devices to the same network at a time or it may result in problems like frequent buffering and freezing.

Find Official Support If Roku TV Won’t Turn On

If your Roku TV is not turning on, try checking the connecting cables to make sure these are securely connected.

Make sure you are using the right remote. However, if the problem persists, contacting official support is the best possible measure.

They will help diagnose the issue and resolve it accordingly.

Final Thoughts

Roku TV is known for consistence performance and it seldom encounters serious issues.

However, if it is having issues, make sure you have checked your internet connection.

Moreover, an overheated Roku device might be the cause. Restarting Roku device should solve the issues in many cases.

Also, make sure your audio settings are correct and your Roku software is updated. If nothing works, contact Roku official support for help.