Return Verizon Equipment: Find Locations & Steps
To return Verizon equipment, first, get in touch with Verizon support. You can do this via their website chat, Facebook Messenger, or by calling them at 1-800-VERIZON (1-800-837-4966). They will guide you on how to send back your equipment. It’s vital to return the equipment within 30 days of ending your service to dodge extra charges.
If you’re late, Verizon might charge you daily after the 30 days. For example, not returning a Set-Top Box—SD Digital Video Recorder could cost you $330. Or, $160 for keeping a Standard Definition (SD) Set-Top Box too long.
To send back your equipment, first, make sure it’s clean and all pieces like chargers and batteries are packed with it. Try to use the original box if you still have it. Verizon has several service locations across Delaware, Maryland, New Jersey, New York, Pennsylvania, and Virginia. Find the nearest UPS store easily for dropping off your equipment.
After packing the equipment, always keep your return receipt. This helps prevent any future disagreements over charges. Tools like DoNotPay make this process even easier. By following these steps, you’ll have a trouble-free experience returning Verizon equipment.
Verizon Equipment Return Policy
The Verizon return policy makes it clear how to return equipment. You can return equipment within thirty (30) days of purchase for any reason. Also, if the equipment is faulty, you can return it within one (1) year of buying or activating it, depending on what happens first. When you return equipment, you might get a new one or a refurbished one in exchange.
However, returns for defective equipment won’t be accepted in some situations. These include:
- If the equipment is sent outside of the United States.
- Equipment is not connected to the Fios network for remote diagnostics.
- If the customer isn’t the original owner of the equipment.
- Equipment hasn’t been fully paid for or was reported stolen.
- The customer is more than sixty (60) days past due on payments.
- Improper handling or alteration of the equipment by the customer.
- Damage due to poor maintenance or environmental factors.
- Using the equipment differently from its intended purpose or for business.
- The equipment has cosmetic damage, like scratches or dents.
- Equipment marked as “Retired” by Verizon.
- Running any software not provided by Verizon on the equipment.
You must follow the Verizon equipment guidelines to avoid extra fees. You can return or exchange wireless devices and accessories within 30 days from buying them. Note that there is a $50 restocking fee for returning or exchanging a wireless device, except in Hawaii. This fee might not apply in some situations, such as if the device is defective or hasn’t been opened. You’re allowed one exchange for each purchase.
| Requirement | Details |
|---|---|
| In like-new condition | Items must be returned in like-new condition and include the original receipt. |
| 30-day period | Devices must be returned within the 30-day return period to avoid any applicable Early Termination Fee. |
| Restocking fee | Refunds for returned merchandise are subject to a restocking fee and issued according to the original payment method. |
| Buy One, Get One Free | Returning one item cancels the promotional benefit in a “Buy One, Get One Free” offer. |
| Data transfer | Customers should transfer any data from devices prior to returning, as data recovery is not possible after the return process. |
By knowing and adhering to the Verizon return policy and Verizon equipment guidelines, customers can make sure the return process is easy and trouble-free.
Steps for Returning Verizon Equipment
When you need to return your Verizon equipment, it’s important to follow a clear process. This helps make sure the return goes smoothly. Here are the key steps to help you start your Verizon equipment return without any hassle.
Contacting Verizon to Initiate the Return
To start your Verizon equipment return, contact Verizon directly. You can reach out through their customer service number or online account. Make sure to have your account details and equipment info ready.
Receiving Return Instructions
Once you contact Verizon, they will send you return instructions. Follow these closely to prepare your equipment correctly. It’s important to note any specific packaging needs and which items, like cables and adaptors, should be returned.
Cleaning and Repacking Equipment
Cleaning and repacking your equipment according to Verizon’s instructions is crucial. Use the original packaging if possible. If not, choose a strong box and pack it well to avoid damage.
Keeping a Copy of Your Return Receipt
After shipping your equipment back, make sure to keep a copy of the return receipt. It’s key for your records. This receipt often includes tracking info, helping you keep an eye on your equipment’s return journey.
Verizon Equipment Return Locations
It’s simple to return Verizon equipment with many convenient places to choose from. Here’s how to return your Verizon gear quickly and without hassle.
Common Locations
You can return Verizon equipment at places like Verizon retail stores and authorized spots. Using a confirmed location prevents return issues. The best choices are usually Verizon’s own stores and their partners.
Using the UPS Store Locator Tool
For more ease, use the UPS store locator for Verizon returns. This tool helps you find the closest UPS store for your Verizon items. Here’s what to do with the locator:
- Go to the UPS site and pick the ‘Store Locator’ option.
- Type in your zip code or address to spot the nearest UPS location.
- Look for any special instructions for returning Verizon gear at your chosen spot.
With the UPS store locator for Verizon returns, finding a reliable return spot is simple. This is super helpful if you can’t get to a Verizon store yourself.
| Location | Type | Requires ID |
|---|---|---|
| Verizon Retail Stores | Official Store | Yes |
| UPS Stores | Authorized Partner | No |
Locating the nearest return spot ensures your equipment return is processed fast. Make sure to check the hours and return rules at your chosen spot.
Where to Return Verizon Equipment
It’s important to return your Verizon equipment on time to avoid fees. You can give it back at many places, like UPS Stores, making it easy.
Want to know where to return it? Just use Verizon’s website or call their customer service. The UPS Store Locator is handy for finding locations quickly.
Make sure to follow Verizon’s return rules closely. You can return equipment within 30 days for any reason. If it’s broken, you have a year from when you bought it or first used it. Always contact Verizon first if you’re returning something because it doesn’t work.
To make sure Verizon knows you returned your equipment, here’s what to do:
- Pick a shipping method that lets you track it and shows it got there okay.
- Take pictures of your equipment before you send it to show it’s in good shape.
Here’s a table showing fees if you don’t return the equipment:
| Equipment | Unreturned Fee |
|---|---|
| Fios Router | $175.00 |
| Broadband Home Router | $100.00 |
| Fios Extender | $145.00 |
| Fios Network Extender | $99.00 |
How to Return Fios Equipment
It’s important to return Verizon Fios equipment on time to avoid extra charges. We’ll guide you through the return process and what you need to know to ensure timely returns.
Specific Instructions for Fios
Begin by reaching out to Verizon customer support. You can chat, use Facebook Messenger, or call 1-800-VERIZON (1-800-837-4966). They’ll give you detailed steps based on your specific Fios devices. You’ll need to send back routers, set-top boxes, remotes, and cable cards. Make sure to package them in their original boxes. Remember, returning damaged items could lead to extra fees, making refunds tricky.
Ensuring Timely Returns
To avoid big fees, return the equipment within 30 days after canceling your service:
- $330: Fee for unreturned Set-Top Box—SD Digital Video Recorder
- $160: Fee for unreturned Set-Top Box—Standard Definition (SD)
- $145: Fee for unreturned Fios Extender
- $115: Fee for unreturned Set-Top Box—Fios TV One Mini
- $100: Fee for unreturned Broadband Home Router
- $260: Fee for unreturned Set-Top Box—HD Digital Video Recorder
- $90: Fee for unreturned Digital Adapter (DCT700)
- $190: Fee for unreturned Set-Top Box—High Definition (HD)
- $375: Fee for unreturned Set-Top Box—Video Media Server
- $99: Fee for unreturned Fios Network Extender
- $70: Fee for unreturned Cable Card
- $115: Fee for unreturned Set-Top Box—Video Media Client
After packing, you can take the equipment to a Verizon store in specific states. These include Delaware, District of Columbia (DC), Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Virginia. Or, you can ship it with labels from Verizon. Always track your shipment to be safe. Keep your shipping label as proof of your return to avoid disputes.
How to Return 5G Home Equipment
Returning Verizon 5G Home equipment is easy if you follow Verizon’s specific instructions. This will keep you from extra charges on 5G equipment. Here are the steps and guidelines to return your equipment without extra fees.
Required Steps
To start, make sure you have everything you need to return:
- Contact Verizon Customer Service to tell them you want to return the equipment.
- Follow what the Verizon rep tells you about packing and shipping the equipment right.
- Pack all routers and extra hardware you got from Verizon in the return package.
- Clean and pack the equipment well to avoid charges for lost or damaged items.
- If Verizon gave you a prepaid return label, use it to send everything back on time.
Avoiding Charges
To keep from getting charged for 5G equipment, follow these tips:
- Send back the equipment within 30 days of starting the return.
- Keep your return receipt as proof in case there’s an issue or delay.
- Double-check that you’re sending back all items to avoid fees for incomplete returns.
- If you got extra items like Wi-Fi extenders with your plan, return those too.
By following these steps, you can return your Verizon 5G Home equipment without trouble. It helps you avoid extra charges and makes ending or changing your service easier.
Verizon Device Return Instructions
When returning your Verizon device, first gather all needed documents. This will help you prepare your device for return. Doing this correctly helps avoid extra fees and trouble.
Gathering Necessary Documents
Before starting, collect every required paper. You need the original receipt, any shipping boxes, and the device’s original packaging. Having these ready makes the return smoother.
Preparing the Device for Return
Getting Verizon devices ready to go back means setting them to factory default. Make sure to delete all personal data to keep your info safe. The device should look like new, with all parts like chargers and batteries included.
Under the Verizon device return instructions, return your device within 30 days from buying it. This avoids a $50 restocking fee. This fee applies to wireless returns or swaps, except in Hawaii. You need original packaging, an intact seal sticker, or the original shrink wrap to not pay this fee.
If you need a new prepaid shipping label, go to your My Verizon account to print one. Refunds go only to the buyer named on the receipt. The merchandise and receipt must come back undamaged. Also, if you return devices after 30 days while under contract, Early Termination Fees may apply.
Verizon Router and Modem Return Guide
It’s crucial to return your Verizon router and modem the right way to avoid extra fees. This guide will help you return your equipment correctly and avoid any problems.
Disconnecting Your Router
First, turn off your router and modem. Then disconnect all the wires, like the power cord and Ethernet cables. Make sure to keep all accessories, like power adapters, together for the return.
Packaging Instructions
Packing your Verizon equipment safely is key to avoiding damage during shipping. If possible, use the original packaging. If not, choose a strong box that fits everything. Wrap items with bubble wrap or packing peanuts to keep them secure. Seal the box well to keep the items from moving around.
After packing everything, stick the return label from Verizon on the box. Or, you can go to a UPS store for shipping help. Below, see the costs you could face for not returning your equipment:
| Unreturned Equipment | Penalty Fee |
|---|---|
| Verizon Router | $200 |
| FiOS Extender | $145 |
| Broadband Home Router | $100 |
| FiOS Router | $175 |
| Fiber Service Unit and Power Supply | $210 |
| Cable Card | $70 |
| Digital Adapter | $90 |
| Wi-Fi Extender Mini | $100 |
Returning your Verizon router and modem quickly is important to avoid extra costs. You need to return them within 30 days of ending your service to dodge a $200 penalty. Keep in mind, getting a refund from Verizon might take up to 60 days after they get your returned equipment. So, sending back your items soon and correctly is wise.
Requesting a Verizon Return Label
Need to return Verizon equipment? Start by requesting a return label. It’s easy. Just go online and follow the steps to get your label.
Online Request Process
To start, log into My Verizon. Head to the “Support” section and choose “Return Equipment.” You’ll fill out some details about what you’re returning. Then, Verizon will email you the return label.
Receiving and Using the Label
Got your Verizon return label? Print it and stick it on your package. Make sure everything’s packed just like it was when you got it. Take your package to a UPS store or a drop-off spot. Use the UPS Store Locator to find a place near you.
Remember these steps when using your Verizon return label:
- Pack everything just like it was originally.
- Attach the return label to your package securely.
- Save your receipt.
- Check My Verizon for updates on your return.
You can return or swap Verizon wireless devices and accessories within 30 days. A $50 restocking fee applies to devices, but not in Hawaii, and accessories don’t have this fee. Refunds go to the person named on the receipt.
| Key Points | Details |
|---|---|
| 30-Day Return Period | Wireless devices and accessories must be returned or exchanged within 30 days. |
| Restocking Fee | $50 for wireless devices (excluding Hawaii); no fee for accessories. |
| Refund Issuance | Refunds are issued to the purchaser named on the receipt. |
To make your return to Verizon easy, be sure to keep your receipt. Pack your items safely to meet Verizon’s standards.
Avoiding Unreturned Equipment Charges
Returning Verizon equipment on time and in good shape helps dodge big charges. Know the deadline for sending back Verizon stuff and the fees for typical returns.
Commonly Charged Devices
Verizon has specific fees for items not returned or damaged. Below is a list of fees for various devices:
| Device | Unreturned Fee |
|---|---|
| Fios Router | $175.00 |
| Broadband Home Router | $100.00 |
| Fios Extender | $145.00 |
| Fios Network Extender | $99.00 |
Be careful with these devices to skip the fees. If you have lots of Verizon TV and Internet equipment, fees can hit over a thousand dollars.
Timeframe for Returns
Verizon Fios gives you 30 days from service end to return any gear. Choose shipping with delivery confirmation and tracking to avoid disputes on lost items.
If returning in person, get a receipt. It keeps you safe from charges for supposedly unreturned items.
Watching the return period closely means you can steer clear of charges for unreturned Verizon equipment. It makes the return process easier and less expensive.
Contacting Verizon for Return Issues
If you’re having trouble or have questions about returning your device, it’s key to reach out to Verizon’s return customer service quickly. They have a team ready to assist you through any tech issues or doubts. They aim to make the process smooth for you.
Verizon’s customer service is accessible through their official website, offering phone support and live chat. This ensures you receive advice suited to your needs. Getting in touch quickly can solve return problems effectively, saving your time and meeting return policy rules.
For more direct help, call Verizon through their dedicated return help line. This way, you can sort out any concerns directly with a rep. They can instantly deal with your issues.
When you call for return help, have your order info, receipt, and equipment condition ready. This lets the customer service team aid you more efficiently. Their support makes returning items easy, helping you follow Verizon’s guidelines and dodge extra costs or delays.
Tips for a Smooth Return Process
Start your Verizon equipment return by checking all serial numbers. This is key to prevent delays or extra charges. Make sure to confirm the IMEI or serial number for each item. This includes smartphones, routers, or set-top boxes. Also, having your proof of purchase ready is helpful.
Pack your devices carefully to avoid damage. If you can, use the original box and include all accessories like chargers. If the original box isn’t available, make sure to pack them well. Preventing damage keeps you from paying restocking fees. Always handle your equipment with care.
For a better return, track your shipment. Verizon partners with UPS for easy drop-offs. Tracking lets you watch your return’s journey. When you return something at a Fios store, ask for a receipt. This receipt is your proof and helps avoid extra fees for not returning items.
If you run into problems, Verizon’s customer service is there to help. They can help you with a return kit, check which items to send back, or deal with faulty items. Following these tips makes returning Verizon equipment smoother and avoids trouble.
FAQs
Where can I return Verizon equipment?
Return Verizon equipment at any UPS Store. Find your nearest location with the UPS Store Locator tool.
What is Verizon’s return policy?
You must return equipment within 30 days of ending your service. This avoids extra charges. Make sure to follow this policy closely.
How do I initiate the return of Verizon equipment?
Contact Verizon customer service first. They will tell you how to return your equipment. They guide you through every step.
What are the steps to clean and repack Verizon equipment for return?
Firstly, delete any personal data from the devices. Then, clean them following Verizon’s cleaning tips. Lastly, pack everything carefully, using the original box if you can.
How can I keep a copy of my return receipt?
After returning the equipment, ask for a receipt. Make sure to keep this receipt safe. It’s proof of your return.
How can I find the nearest Verizon equipment return location?
Find the closest place to return Verizon gear with the UPS Store Locator tool.
What are the specific instructions for returning Verizon Fios equipment?
Call Verizon for instructions specific to Fios equipment. Remember to return items within 30 days to avoid extra costs.
How do I return 5G Home equipment to Verizon?
Verizon will give you steps to return 5G Home equipment. Make sure you return everything that belongs to Verizon.
How do I prepare my Verizon devices for return?
Collect all needed documents first. Reset your device and remove personal info. Pack everything well, as Verizon instructs.
What is the process for requesting a Verizon return label?
Get a return label from Verizon’s website. Once you have it, put it on your package. Then, take it to the return spot you’ve chosen.
How can I avoid unreturned equipment charges?
To avoid extra fees, return things like routers and boxes within 30 days. Know the fees for different devices ahead of time.
Who should I contact if I encounter issues during the return process?
Having trouble? Get in touch with Verizon customer service. They’ll help solve your problems quickly.
What tips can help ensure a smooth return process for Verizon equipment?
Make sure all serial numbers match. Pack your devices well. Always use shipping with a tracking option to keep an eye on your return.
