Cancel Your AT&T Internet: Step-by-Step Guide
It’s easy to cancel your AT&T Internet if you have a plan. You might be switching to another provider or don’t need the internet anymore. Know how to cancel, including any fees and returning equipment, for a smooth exit. If you cancel within 14 days of signing up, there’s no fee. But, cancel later, and there might be fees that get smaller by $15 every month you had left on your contract.
Start the cancellation by calling AT&T at (800) 288-2020. Have your account number and PIN ready to confirm who you are. You must return any leased equipment within 21 days to avoid a $150 fee. You can also cancel DSL internet online through your account. AT&T helps military personnel and disaster-hit customers by suspending services without charge. But, they won’t give back money for the time you didn’t use the service.
Think about other options before you cancel. You might want to change who pays the bill or your service plan instead. Switching providers? AT&T might let you skip the activation fee and you could pay less for similar services. Canceling can also change any deals you had on TV or phone services. Check the laws in your area as they can affect how you cancel your AT&T Internet.
Cancelling AT&T Internet Service
Many people think about dropping their AT&T internet service for different reasons. Some common reasons for cancellation are moving to a place without AT&T, changing money situations, or not liking the service.
AT&T has many internet plans for everyone. They offer basic speeds of 300 Mbps to fast speeds up to 5 Gbps. Knowing about these plans helps when you think about cancelling.
When you want to cancel, you need to know about AT&T’s 12-month contract and Early Termination Fees (ETFs). Cancelling in the first month may cost you $180. This fee gets smaller every month, dropping to $15 in the twelfth month.
| Month | ETFs ($) |
|---|---|
| Month 1 | 180 |
| Month 2 | 165 |
| Month 3 | 150 |
| Month 4 | 135 |
| Month 5 | 120 |
| Month 6 | 105 |
| Month 7 | 90 |
| Month 8 | 75 |
| Month 9 | 60 |
| Month 10 | 45 |
| Month 11 | 30 |
| Month 12 | 15 |
To end your AT&T internet service, have your account number and PIN ready. Call AT&T customer service when they are open. Keep track of your calls by writing down the date, time, and who you talked to. Getting a confirmation number or something in writing proves your service is truly ended.
AT&T’s Cancellation Policy
AT&T lets you cancel your internet service within 14 days without fees. If you cancel after, you might pay early termination fees (ETFs). The cost depends on your service type and contract length.
For smartphones, the highest ETF is $325. This drops by $10 each month you’ve had service. So, cancelling a 2-year contract after one year costs $205 ($325 – $120). Basic phones, hotspots, tablets, and wireless plans have a max ETF of $150, decreasing by $4 each month. For example, ending a basic phone contract after 5 months means a $130 ETF ($150 – $20).
If you return a device within the 14-day window, there’s a $55 restocking fee.
For AT&T Fiber, offering speeds up to 1 gigabit per second, cancellation costs vary significantly. They depend on how many months are left, which can be 12 to 24 months typically. Sometimes, you can avoid these fees if AT&T doesn’t meet their promises or you were misled.
| Service Type | Maximum ETF | Prorated Deduction per Month |
|---|---|---|
| Smartphones | $325 | $10 |
| Basic Phones | $150 | $4 |
| AT&T Fiber | Several Hundred Dollars* | Varies by contract length |
Negotiating ETFs is sometimes possible before you sign a new contract. Switching the service to someone else may also lower costs, if it follows AT&T’s rules. Always check the AT&T Fiber cancellation policy to fully understand any potential fees or rules before you cancel.
How to Cancel AT&T Internet by Phone
To cancel your AT&T internet, get ready to call customer service. Have your account details like your account number and PIN handy. You’ll also need your reason for canceling. Call AT&T at 1-800-288-2020 when they’re open.
You’ll probably talk to someone from the retention department. They might try to keep you by offering different plans. Be clear if you want to cancel. You might be canceling because you’re moving or changing providers.
- The customer service rep will need your account info to check who you are.
- They will ask why you’re leaving. They might try to offer you deals to stay.
- They will tell you about any fees for leaving early. For example, leaving a 1-year plan early could cost $15 for each month left, up to $360 for a 2-year plan.
- They will explain how to send back any AT&T stuff you’re renting. You have 21 days to return it to avoid extra charges.
It’s important to note:
- If you cancel on a weekend or holiday, they’ll handle it the next workday.
- After 2019, AT&T stopped adjusting the last bill for when you cancel. You pay for the whole last month no matter what.
- If you cancel within 14 days of starting, you usually don’t have to pay to leave.
By knowing and doing these steps, you can turn off your AT&T internet service. Remember to jot down details of your call for later.
Cancelling AT&T Internet In-Person
To cancel AT&T Internet service in person, start by finding a retail location. Use the AT&T store locator on their website. This helps you find the closest store for cancellation.
Gather all items AT&T gave you, like modems and routers. You must bring these to dodge a $150 fee. At the store, tell the rep you want to end your AT&T Internet. Be clear why you’re leaving.
It’s important to cancel within your billing period to dodge extra fees. The staff might try to make you stay. Stay firm in your decision to stop the service quicker.
Below is a summary table important for in-person AT&T Internet service cancellation:
| Action | Details |
|---|---|
| Find a Retail Location | Use the AT&T store locator |
| Bring Necessary Equipment | Include all modems, routers, etc., to avoid the $150 non-return fee |
| Specify Cancellation Reason | Communicate clearly with the customer service representative |
| Timing | Complete within the current billing cycle to avoid extra charges |
Always keep the receipt as evidence of returned gear and service termination. If problems arise, call AT&T customer service at 800-288-2020 for help.
Returning AT&T Equipment
When you cancel AT&T internet service, you need to know what equipment needs to be returned. This is to avoid extra fees. Usually, you must return items like modems, Wi-Fi Gateways, and their power cords.
You must send back your equipment within 21 days after stopping the service. If not, you could be charged $150 for each item not returned. So, it’s very important to know what equipment to return to avoid these costs. Luckily, AT&T gives you a prepaid shipping label to make returns easy.
To properly use the prepaid shipping label:
- Package all equipment safely to avoid damage.
- Place the prepaid shipping label on your package.
- Take the package to a UPS drop-off spot.
The UPS tracking number is crucial to confirm your return and avoid extra fees. If there’s a disagreement over returned equipment, this tracking number can help solve it.
Getting a return receipt from UPS or FedEx is a good idea, too. AT&T may credit your account for late returns within two months, even though it’s not always consistent. The warranty for the equipment lasts 90 days after set-up. Returning damaged equipment might result in extra charges, depending on the item.
Remember, AT&T won’t adjust your bill for the time you didn’t use if you cancel. So, you’ll need to pay for the full month if you cancel the service. Check your account the day after you cancel and at the end of your billing cycle. This ensures no surprise fees.
- Send back equipment within 21 days to dodge fees.
- Use AT&T’s prepaid shipping label for returns.
- Hold onto your tracking number for proof.
If you get charged unexpectedly, contact AT&T customer service right away. Say “dispute charge” to start fixing the issue.
How to Cancel AT&T DSL Internet Online
Cancelling your AT&T DSL internet is simple. To start, go to the AT&T website and log into your account. Follow these steps:
- Log in to your AT&T account using your credentials.
- Navigate to the “Billing & Usage” section.
- Select “Manage my Plan” and then click on “Cancel Service.”
- Fill out the cancellation form carefully, checking all details.
- Check for any money you owe and pay it to avoid extra fees.
- Submit the request and look out for a confirmation email.
You must return any borrowed equipment within 21 days of ending your service. This helps you dodge a non-return fee that might reach $150. AT&T gives you a prepaid shipping label, making your return free of shipping costs. You can cancel within the first 14 days after activation without an early termination fee. Later, the fee is $15 for each month left on your contract. So, if you have 5 months left, you’ll pay $75.
If you need help, call AT&T at (800) 288-2020 for regular internet cancellations. Or reach out to their loyalty department at (877) 999-0765 for special issues. For an easier cancellation, don’t call on weekends or holidays.
Alternatives to Cancelling Your AT&T Internet
If you’re thinking twice about dropping your AT&T internet, there are other paths to explore. One route is Transferring Service to a New Address if you’re moving within AT&T’s reach. This can dodge the headache and early termination fees of a full-on cancellation. Also, they often skip the activation fees for transfers, simplifying your move while being kinder to your wallet.
Considering suspending your AT&T internet is another smart move. This works well for a temporary relocation or a long vacation. It puts your internet on pause without cutting ties completely. You’ll keep your current plan and won’t have to deal with starting anew later.
Changing your plan could be the fix you need. If your present setup isn’t cutting it, choose a plan that fits better. This way, you keep your service active without the need to pull the plug.
Think about the money side before you cancel. AT&T lures customers to stay with deals like covering cancellation fees for switching to AT&T Fiber. You could pocket savings of $170 or more in year one versus other major cable companies.
| Option | Benefits | Considerations |
|---|---|---|
| Transferring Service to a New Address | – Activation fees typically waived – No need to start a new contract | – Ensure new location is within AT&T coverage area |
| Suspending Your AT&T Internet | – Keep your existing plan – Ideal for temporary absences | – Service resumption may incur activation fees |
| Downgrading/Upgrading Service Plan | – Flexibility to match current needs – Avoid early termination fees | – May require a new contract term |
Choosing an alternate route instead of ending your AT&T internet comes with upsides. These include saving costs and continuing with a provider you trust.
Effect of Cancellation on Bundled Services
When you cancel your AT&T Internet, the effects can be big, especially with a bundle that includes phone and TV. It’s key to know the details of your bundle contract. This will help you handle the effects of cancelling.
AT&T’s bundles usually have one bill and discounts for keeping more than one service. If you cancel the internet, you might pay more for phone and TV. You could face higher costs or fines, as your agreement states.
It’s also vital to know about early termination fees (ETFs) if you cancel your internet. For instance:
- Up to $180 ETF for a 1-year contract
- Up to $360 ETF for a 2-year contract
- $15 per month for each remaining month of the contract
Since 2019, AT&T doesn’t adjust the final bill for TV, phone, and internet when canceled. The timing of when you cancel matters for your final costs. Cancel within 14 days of starting to dodge ETFs. After that, you’ll face fees.
In buildings with many tenants, owners or managers might have their own rules for cancelling. Thus, knowing your area’s rules is wise. Also, AT&T requires you to return their equipment within 21 days to avoid fees for lost items.
Here’s a simple look at how canceling AT&T Internet affects Phone and TV Services:
| Service | Potential Impact |
|---|---|
| Phone | Increased monthly cost, loss of bundled discounts |
| TV | Higher standalone service fees |
Keeping these points in mind will help lessen any money issues if you cancel your AT&T Internet service.
How to Cancel AT&T Internet: Step-by-Step Guide
Start by getting all your account details ready. You need your account number, the name on the account, and the phone number linked to it. To cancel AT&T internet, call customer service at 1-800-288-2020. Do this before your next billing cycle starts to dodge extra fees.
If you cancel mid-contract, you might have to pay fees. AT&T charges $15 for every month left on your contract. For a 12-month contract, this could add up to $180. But, for a 24-month contract, you’re looking at as much as $360. Luckily, if you have an internet-only plan, there are usually no cancellation fees. Remember to say when you want to cancel. And, if you call after hours, your service will stop the next day.
Once you’ve cancelled, you need to return AT&T’s equipment. Take any routers or modems to a UPS or FedEx spot to send them back for free. If you don’t return these within 21 days, you could be charged $150. However, you can get this money back if you return the equipment within six months. Always get a receipt to avoid extra costs later.
Make sure AT&T has stopped billing you after you cancel. Check your account or ring customer service to confirm. Keep all paperwork safe in case you need it later. These steps will help you cancel your AT&T internet easily and avoid any surprises.
FAQs
Is The Roku Channel free?
Yes, The Roku Channel is free. It has a ton of TV shows, movies, and live shows like news and channels for kids. But, you’ll need to pay for the premium stuff.
What types of content are available on The Roku Channel?
On The Roku Channel, you can find unique Roku Originals, live TV, new and classic movies, popular TV series, and lots of family stuff.
How can I watch free channels on Roku?
To watch free channels, add The Roku Channel on your Roku device, use mobile apps on Android and iOS, or check its website. You’ll get lots of free streaming channels, movies, and TV shows.
What are some popular free movies and TV shows on The Roku Channel?
The Roku Channel has a great mix of free movies and TV shows. You can catch up on new releases and old favorites, all without a subscription.
Does The Roku Channel offer live TV options?
Yes, it does. The Roku Channel has live TV, including news and sports, for free. It suits many interests.
What family and kids’ content is available on The Roku Channel?
You’ll find a big selection of kids’ shows and movies for families on The Roku Channel. It’s great entertainment for kids and the whole family.
How can I access The Roku Channel?
You can access The Roku Channel through Roku devices, mobile apps on Android and iOS, and its website. It’s easy to use across devices.
Can I add premium subscriptions to The Roku Channel?
Yes, you can add premium channels via your Roku account. This makes billing simple and managing your subscriptions easy.
Are there free local channels on Roku?
Roku offers free access to local news channels. It’s simple to stay informed about local news and events on your device.
How can I maximize my viewing experience on The Roku Channel?
For the best experience, make good use of the navigation tools, manage your content likes, and set up parental controls. This will make your viewing both personal and safe.
