How to Return AT&T Equipment?
It’s key to return AT&T equipment to dodge extra charges and keep your account clear. This guide shows you how to return items such as gateways and DirecTV gear within 21 days after you end your service or replace equipment.
Start the return by collecting everything that needs to go back, like power cords and remotes. You can send stuff back using FedEx or UPS for free, drop it at an AT&T store, or go with an AT&T return kit. Make sure items aren’t damaged to avoid extra costs on your bill.
The return process is easy and includes three options: dropping off at an AT&T store, mailing via FedEx or UPS, or using an AT&T return kit. Many rely on AT&T for smooth internet and cell service, so returning equipment on time is crucial.
Not returning gear can lead to losing any advance or security payments you’ve made. This stresses the need to follow the return steps. Internet issues, like outages from network problems or maintenance, show the importance of a good AT&T account status.
If you run into problems when returning AT&T equipment, contact their customer service for help. Stay connected without penalties by ensuring a proper return.
AT&T’s Equipment Return Policy
The AT&T equipment return policy says all gear must go back within 21 days of ordering new stuff. Not following this rule leads to a $150 fee for each item. This policy keeps their stock right and cuts needless costs for everyone.
Time-Sensitive Return Policy
Begin returning items as soon as you can. Starting the return within 10 days is best. This avoids charges for items still being sent back. If you wait too long, you might face a $150 fee for not returning things. Quickly following the return instructions can make everything smoother and keep extra fees away.
Avoiding Non-Return Fees
To dodge extra fees, stick closely to the AT&T equipment return policy. You can return things for free by either dropping them off at The UPS Store or sending them back with a prepaid UPS label. Always keep the tracking number when you return something. Following the instructions carefully makes sure you do everything right and avoid surprise fees.
What Equipment Needs to Be Returned?
Knowing which items to return can avoid extra fees and trouble. Every type of equipment has its own return rules. It’s important to follow these carefully.
Internet Equipment: Gateways and Extenders
When returning internet equipment, remember to include Wi-Fi gateways and extenders. Items such as the BGW320 and BGW210, along with AirTies 4971 and 4981, are key. Not sending them back could lead to big charges.
DirecTV Equipment
The DirecTV equipment return involves all DirecTV devices, like receivers and DVRs. This includes the Genie HD DVR and older units. Returning them properly avoids the cost of replacing them and extra fees.
Accessories: Power Supplies and Remotes
Also, return any AT&T accessories, like power supplies and remotes. These are part of the AT&T accessory return. Forgetting these can mean more fees, so make sure to include all related items.
How to Initiate AT&T Equipment Return
Starting the return process for your AT&T equipment is simple and worry-free. Just follow the right steps.
Starting the Swap Process
First, to begin AT&T equipment return, use the Smart Home Manager app or visit the AT&T website. This ensures you follow the correct return guidelines. Start the process within 10 days of getting new equipment to dodge extra charges.
Contacting an AT&T Agent
If you have issues or questions, reaching out to AT&T for returns helps. Agents are on call 24/7 for assistance. They guide you on what needs to be returned and how to pack them.
Checking Your Email for Return Instructions
After you start your return, keep an eye on your email. Check spam and junk folders too for instructions from AT&T. This email will tell you the steps and what equipment, like your Wi-Fi Gateway or TV Receivers, must go back. It usually includes the return shipping label to ensure your package gets there on time.
Steps to Pack Your AT&T Equipment
To ensure a smooth return process and to avoid fees between $45 to $135, packing AT&T equipment properly is key. Let’s walk through the initial steps:
Gathering the Necessary Items
Start by collecting the original equipment like gateways and extenders. Remember to grab any packing materials provided. Make sure to include the access card but leave out remotes, cables, and personal devices.
Using Sturdy, Plain Boxes
Select sturdy, plain boxes for packing your equipment. This helps keep everything safe and avoids confusion during return shipping. Check that the boxes are in good shape to prevent any damage.
Removing Old Labels and Barcodes
It’s important to take off all old labels and barcodes from your boxes. Doing so ensures that the return shipping label sends your package to the right place.
Securing the Package Properly
Use strong tape to seal the package well. This makes sure it stays closed while in transit. Place the return label clearly on the box to help track the AT&T return shipping process.
| Step | Details |
|---|---|
| Return Period | Within 21 days to avoid a $150 charge |
| Return Methods | FedEx Office, The UPS Store, or using a supplied return shipping label |
| Essential Items | Original equipment and access card, sturdy unmarked boxes |
| Additional Contacts | FedEx Office: 800.463.3339, The UPS Store: 800.789.4623 |
How to Return AT&T Equipment?
Returning AT&T equipment is easy if you know the steps. Make sure that the equipment like the Wi-Fi Gateway and Power Supply Cord for Internet and TV Receiver(s) for Video Customers are not damaged.
You must start the return process within 10 days to avoid charges while the equipment is in transit. Finish your return within 21 days to avoid a $150 charge per unit. This avoids extra fees on your account.
For your return, you have three options: return in-store, mail via FedEx or UPS, or use an AT&T return kit. Mailing the equipment is often preferred. For this:
- Securely pack the equipment in a sturdy box, removing all old labels.
- Use the prepaid shipping label provided in your return package.
- Drop off the package at a UPS location for AT&T Internet or U-Verse TV, or any FedEx location for Fixed Wireless Internet equipment.
The UPS Store will pack, label, and ship your equipment for free. They give you a receipt and a tracking number. Keep your UPS tracking number to track your return and make sure AT&T gets your equipment.
- Put the equipment in the return kit box provided.
- Seal the box well.
- Put on the prepaid return shipping label.
- Take the package to the drop-off location given in your instructions.
Don’t use UPS drop boxes because they have size limits. To find a UPS Store, call 1-800-789-4623 or visit theupsstore.com. Always give your AT&T account number when returning equipment so your account gets credited.
By following these steps, returning your equipment will be easy and you won’t face unnecessary charges.
Using The UPS Store for AT&T Returns
To return your AT&T equipment via The UPS Store, ensure you follow key steps. This makes the process simpler.
Locating the Nearest UPS Store
Begin by finding the closest UPS Store for your AT&T return. Visit The UPS Store website or call their customer service to find one. Equipment too big for UPS drop boxes shouldn’t be returned there.
Bringing Your Account Number
Don’t forget your AT&T account number when you go to the center. It’s vital to link the return to your account properly. You’ll return things like your Wi-Fi gateway, power cords, TV receivers, and more.
Getting a Tracking Receipt
At the UPS Store, make sure the staffer takes care of your items. They will scan, package, and label everything at no extra cost. Ask for a tracking receipt. It proves you returned the equipment, handy if there are follow-up issues with AT&T.
| Time Frame | Action | Cost |
|---|---|---|
| Initiate Return within 10 Days | To avoid billing for non-returned equipment while it is in transit | No Cost |
| Return within 21 Days | To avoid a $150 equipment charge per unit | $150 if late |
Returning AT&T Equipment via FedEx Office Pack & Ship
Finding the right FedEx Office for returning AT&T equipment is the first step. Follow these directions for a stress-free return process.
Finding a Company-Owned FedEx Location
Start by locating a company-owned FedEx Office. These spots are set up to handle AT&T returns smoothly, ensuring you meet AT&T’s rules.
Ensuring Equipment is Scanned and Packed
When you get to the FedEx Office, bring your AT&T gear and your account number. The staff will scan and pack your equipment following AT&T’s rules. This step is key to avoiding extra charges from AT&T.
Retaining Your Receipt for Tracking
After everything’s packed, you’ll get a receipt with a tracking number. This number proves you shipped the items and lets you track the return. Keeping this receipt is critical for proving you met the deadline.
Following these guidelines helps customers return AT&T equipment correctly and on time. This prevents extra charges and problems.
Handling AT&T Return Labels
Handling your AT&T return labels right is key for a smooth process. AT&T gives you these labels with your gear or emails them. Make sure to watch for them.
Affixing the Provided Return Label
First, clearly stick the return labels from AT&T on your package. This helps identify and process your return fast. Ensure these labels are visible and firmly attached.
Printing a New Label If Needed
Lost your label? Don’t stress. You can print a new one off the AT&T site. This keeps your return linked to your account, avoiding extra fees. Also, start the return within 10 days to dodge charges for gear not returned on time.
What to Avoid When Returning AT&T Equipment
It’s very important to return your AT&T equipment the right way. This helps you avoid extra fees and makes sure everything goes smoothly. Here are some key AT&T return tips that can help you steer clear of common mistakes.
Do Not Drop Equipment in a Drop Box
Do not leave your AT&T equipment in places like a drop box. It’s risky because your equipment might not be processed or recorded correctly. Always use recommended return methods, like going to specific UPS or FedEx locations. This helps you avoid mistakes.
Avoid Returning Personal Equipment
Make sure you only send back equipment that came from AT&T. Do not include your own items, like cables or devices not from AT&T, in the return package. Returning personal items by mistake can cause problems and may lead to fees.
| What Not to Include | Reason |
|---|---|
| Personal Cables/Remotes | Can cause processing delays and potential non-return fees |
| Non-AT&T Devices | May not be returned, leading to lost items |
| Backup Batteries | Only return if explicitly requested by AT&T |
Following these AT&T return tips will make your return process easier. By avoiding these common mistakes, you can save yourself from unnecessary fees. Plus, you’ll make sure your equipment is properly handled by AT&T.
When Will You Receive Confirmation of Your Return?
After you return your AT&T equipment, tracking it is key to make sure things go right. When AT&T gets, processes, and scans the equipment, they will send you a confirmation.
Tracking Your Return
To make sure your equipment return is successful, use the tracking number from the drop-off spot. This lets you keep an eye on your package’s return progress. You can track AT&T equipment return through FedEx or USPS. This way, you know the equipment is on its way back on time.
Receiving Confirmation from AT&T
After AT&T handles your returned equipment, they will send you an AT&T return confirmation. Keeping your tracking receipt is crucial. It helps check your return’s status if needed. Generally, AT&T may take up to two weeks from the shipment date to process the return. You can also reach out to AT&T customer service or check online through your account for convenience.
| Non-return Fees | Amount |
|---|---|
| DVR | $135 |
| Genie® HD DVR | $135 |
| Genie Mini | $45 |
| Wireless Video Bridge | $45 |
| Genie Lite | $45 |
AT&T Return Center Locations
AT&T Return Centers are all over the country to make returns easy. By using the return AT&T equipment store locator, you can find a nearby place to return your items. This is great for people who’d rather return things in person than mail them.
You have 21 days after you stop your service or swap equipment to return it without a fee. Make sure the equipment is not damaged to avoid extra charges. If you’re mailing it back, AT&T provides a free shipping label in the return kit.
You can return AT&T Internet or U-Verse TV gear at a UPS spot, or Fixed Wireless Internet stuff at FedEx. Once you send it off, you’ll get a tracking ID and receipt to keep an eye on your return. The AT&T return centers and the store locator make returning things straightforward.
FAQs
How do I return AT&T equipment?
Start by using the Smart Home Manager or reaching out to an AT&T agent. Make sure to pack everything securely. Drop it off at a UPS or FedEx location that’s approved.
What is AT&T’s equipment return policy?
You need to return equipment within 21 days of your order or service change. If you don’t, you could be charged 0 for each piece of equipment. Try to start your return within 10 days to avoid extra charges.
What AT&T equipment needs to be returned?
Return items like Wi-Fi gateways and extenders, and DirecTV equipment. Don’t forget any accompanying cords and power supplies.
How can I start the AT&T equipment return process?
Use the Smart Home Manager app or contact AT&T directly. Look out for more instructions in your email, including in spam or junk folders.
What are the steps to pack AT&T equipment for return?
Get your equipment and any original packing ready. Choose a strong box, take off old shipping labels, secure it with tape, and clearly put on the return label.
How can I return AT&T equipment using The UPS Store?
Find a UPS Store nearby online or through their customer service. Take your AT&T account info and the equipment. Make sure you get a receipt with tracking info.
Can I return AT&T equipment via FedEx Office Pack & Ship?
Yes, find a FedEx location owned by the company. Take your equipment and AT&T account number. They’ll scan and pack it. Keep your receipt that includes a tracking number.
How do I handle AT&T return labels?
Use the label that came with your equipment or that was emailed to you. If you lose it, get a new one from the AT&T site. Make sure the label is securely on your package.
What should I avoid when returning AT&T equipment?
Don’t drop items in insecure places like drop boxes. Also, avoid sending back anything that’s not AT&T’s, like your own cables or devices.
When will I receive confirmation of my AT&T equipment return?
Use your tracking number to watch for your return’s progress. AT&T will confirm after they’ve processed your equipment. This can also be checked online or by calling customer service.
Where are AT&T Return Centers located?
AT&T Return Centers are located for your convenience. Use the online store locator to find one nearby. This way, you don’t have to mail your equipment for returns.
