How to Cancel Verizon Service: Quick Guide & Steps
Ready to cancel your Verizon service or switch to another carrier? You’ll need the Account Owner’s name, their phone number, and the Account PIN. Or, you could use the last 4 digits of the SSN. You can end your subscription online through My Verizon’s disconnect page. Also, talking to Verizon Customer Service could reveal special offers.
Thinking of moving to a new carrier? Make sure to port your number first. This step severs the lines from Verizon, automatically closing your account afterwards. If you get a new number, though, you’ll need to manually close your account. Remember to clear any device payments before you leave.
Verizon might charge early termination fees up to $350. But they reduce this fee by $15 after each month you’ve had their service. You could also think about moving your service, freezing your account, or changing your plan instead of cancelling. Any Verizon equipment needs to be returned within 30 days of ending your service.
Keep these steps in mind for a smooth exit from Verizon. This way, you can avoid any unnecessary problems.
Verizon Cancellation Process
The Verizon cancellation process is made easy, but it still needs careful steps. First, confirm you own the account and pay off any balances. Make sure to fully disconnect all Verizon services. Only the Account Owner or Manager can cancel the service.
You can cancel online, by phone, or at a Verizon store. The request must come from the account holder. To avoid extra fees, return all Verizon equipment within 30 days.
Be aware of early termination fees, which can be up to $350. Finish paying off any device plans. Transferring your number can take a few hours or days. Your account needs to stay active during this to keep your number.
If you need help, call customer service at (844) 837-2262, available Monday through Friday, 8 a.m. to 5 p.m. Make sure all services are stopped and all equipment is returned to avoid more charges.
| Task | Details |
|---|---|
| Seasonal Hold | 1-9 months |
| Early Termination Fee | Prorated, up to $350 |
| Equipment Return | 30 days |
How to Cancel Verizon Service
If you’re planning to cancel your Verizon service, there are a couple of main ways to do it. You can either call their customer service or use the Verizon online portal.
Before you start the cancellation, be ready with your account details. Also, know about any possible early termination fees. Verizon might ask for up to $350 if you end your 2-year contract early. But, this fee goes down over time.
From the 7th to the 17th month, the fee drops by $10 each month. From the 18th to the 22nd month, it decreases by $20 per month. In the 23rd month, the reduction is $60. By the end of the contract, there’s no fee.
Here is a breakdown of the early termination fee reduction:
| Month | Fee Reduction |
|---|---|
| 7th – 17th | $10 per month |
| 18th – 22nd | $20 per month |
| 23rd | $60 |
| 24th (End of Contract) | $0 |
You must call Verizon Customer Service at 1-800-922-0204 to cancel. Unfortunately, you can’t cancel online or through email.
Remember, only the account owner or an account manager can ask to end the service. Your service stays on until the last day of your billing cycle after you’ve told Verizon. So if you cancel on May 5, you’ll still have service until May 30.
Knowing these steps and what to prepare can make ending your Verizon service easier. But be ready, Verizon might try to keep you as a customer, which could make the call longer.
Steps to Cancel Verizon Service
If you want to cancel your Verizon service, it’s crucial to be ready before you start. Here are the steps to make the cancellation process go smoothly.
Prepare Your Information
Before you call to cancel, gather all necessary account details. This includes your account PIN, the social security number of the main account holder, and any other important info. Having these details ready will help make the process quicker and avoid problems.
Call Verizon Customer Service
To cancel your service, you must contact Verizon support directly. The best time to call is from Monday to Friday, 8:00 AM to 5:00 PM EST. This ensures a smooth process without long waits.
The cancellation call might last up to 15 minutes. Agents might try to convince you to stay. But stay firm if you’ve decided.
Verify Your Identity
When you’re on the line with customer service, they’ll ask you to verify your identity. You’ll need your account PIN and the main account holder’s social security number. Sometimes, they might ask for recent billing info too. This is to protect your account from unauthorized cancellations.
- Gather necessary details (account PIN, SSN, etc.).
- Call Verizon customer service during operational hours.
- Verify your identity with the required information.
By following these steps, you can cancel your Verizon service without any hassle.
Moving Your Verizon Line to Another Carrier
Switching to another carrier but want to keep your Verizon number? There are clear steps to follow. These steps ensure a smooth change without losing your service or number. Let’s talk about how to transfer your Verizon line successfully.
Contacting Your New Carrier
To start, reach out to your new carrier. Tell them you want to move from Verizon and provide details for the switch. They will take over by contacting Verizon for you. It’s key to keep your Verizon account open until the transfer is confirmed. This helps you keep your current number.
Keeping Your Number
Want to keep your Verizon number? When you start the transfer, ask for number portability. Your new carrier will then contact Verizon to move your number. The process usually takes a few hours or up to a couple of days.
Once your number is moved and the transfer is done, Verizon will close your account. Make sure you’ve paid any final bills with Verizon to avoid issues.
Remember, keeping your number when switching from Verizon is not just convenient. It also means you won’t miss calls from people who use your old number.
Terminating Your Verizon Account Without Moving Lines
Looking to end your Verizon account without switching lines? It’s crucial to follow key steps for a smooth process. This means settling any dues and making sure all services are turned off.
Pay Off Outstanding Balances
First, all device payments and service fees must be paid. Verizon insists on clearing all balances before ending services. To check what you owe, look at your latest bill or use the My Verizon app.
Ensure All Services Are Disconnected
After clearing your dues, make sure every service is turned off to stop future bills. This can be done on the My Verizon app or website. Go to the “Manage Service” area to see and manage your services.
- Log into your My Verizon account.
- Navigate to “Manage Service” and select “View Inventory.”
- Ensure all services are listed as disconnected. If not, manually disconnect remaining services.
By taking these actions, you can close your Verizon account and end services without issues. If you switch carriers and get new numbers, you might need to confirm the termination manually.
How to Deactivate a Verizon Plan
Deactivating your Verizon plan can be simple. You can use either My Verizon account or Verizon’s live chat. Here are the steps to deactivate your Verizon account online.
Using My Verizon Account
To deactivate online, first log into My Verizon. If it’s been 90 days since you last logged in, you’ll need a new password. And, if your account was inactive for a year, you might need a new User ID too.
- Log in to My Verizon account.
- Navigate to the ‘Service’ section and select ‘View Inventory.’
- Locate the Service Identifier and Location ID from your Verizon invoice.
- Follow the on-screen prompts to deactivate your service.
Online Chat Options
If you prefer, Verizon’s live chat can help you cancel. It lets you talk directly to an agent. They guide you to make sure everything goes smoothly.
- Access the Verizon live chat by visiting the Verizon customer support page.
- Request to deactivate your Verizon account online.
- Provide necessary account details to verify your identity.
- Confirm the deactivation process with the live agent.
Always confirm the deactivation. Keep any confirmation numbers or emails safe. They’ll help you avoid problems after cancelling and make sure things go smoothly.
Getting Help from Verizon Customer Service
Verizon customer support is crucial for handling service cancellations, billing questions, and transferring services. You can reach out to Verizon help through phone calls, online chat, or the My Verizon app. This makes sure you get help easily when dealing with account issues.
When reaching out to Verizon customer support, have your information ready. This includes the account owner’s name, phone number, and verification details. Things like your Account PIN or the last four digits of your SSN are needed to verify your identity.
Keep your Verizon account active until your phone number is successfully transferred. The account will close itself after the transfer. But if you’re getting a new number, you’ll have to close it manually. Make sure any remaining payments on devices are cleared to avoid problems.
Before deciding to cancel, talk to Verizon help about any special deals. This might offer better options than cancelling right away.
Verizon’s customer service is top-rated for Network Quality in different U.S. regions, as per J.D. Power from 2003 to 2023. This quality is matched by easy ways to disconnect services. This can be done through customer service, online via My Verizon, or the app’s chat. You’ll need specific details to verify yourself for this task.
The FTC introduced a “click to cancel” rule in March 2023, making cancellations easier. This move aims to simplify managing subscriptions, including Verizon services, for users.
Early Termination Fees
Customers often struggle with Verizon early termination fees, especially when they come as a surprise. Learning about your contract and how to avoid cancellation fees can lessen this financial stress.
Contractual Obligations
Verizon Wireless usually asks for a $350 early termination fee. This fee stays the same no matter how long you’ve been with them. But, if your contract says you can have prorated fees, they drop by $15 every month you’re with them.
Each phone on your Verizon plan could have its early termination fee. So, a family plan with four lines might face four separate fees. The FCC steps in when fees go over $200, pushing companies like Verizon to adjust their fee structures.
Strategies to Minimize Fees
To avoid cancellation fees, you can use various approaches:
- Wait Until Contract Ends: It’s best to wait for your contract to end to avoid the fee.
- Promotional Periods: Keep an eye out for times when Verizon might lower or remove these fees.
- Negotiate: You can talk to Verizon’s customer service to possibly lower your fee, especially if your contract offers prorated termination fees.
- Return Equipment Timely: Make sure to return any rental equipment within 30 days to dodge extra costs.
- Review Contract Terms: Always check your contract carefully for any terms that could reduce your early termination fee.
| Strategy | Details |
|---|---|
| Wait Until Contract Ends | Avoid the full fee by waiting until the end of your contract period. |
| Look for Promotional Periods | Take advantage of periods when Verizon may offer waived or reduced fees. |
| Negotiate with Customer Service | Seek prorated deals or reductions through customer service. |
| Return Equipment on Time | Prevent extra charges by returning rental equipment within 30 days. |
| Review Contract Terms | Identify any clauses in your contract that may offer lower early termination fees. |
End Verizon Service for Multiple Lines
Want to cancel service for multiple Verizon lines? It’s key to have a plan for smooth processing. Follow these steps to handle it well.
Sequential Disconnection
To cancel several Verizon lines, it’s smart to do them one by one. First, sign into My Verizon. This way, you can focus on each line by itself. It prevents mix-ups. This step-by-step method allows for careful monitoring of each cancellation. It also makes sure all related services are ended correctly.
- Access your account via the My Verizon app or online portal.
- Select the first line to disconnect and follow the prompts.
- Verify that the disconnection process is completed before moving on.
Final Billing Details
After canceling your lines, getting a grip on the final Verizon bill is crucial. This bill will show what you still owe, including any early termination fees. Make sure to check the final charges for each line to see they’re right. Also, return any equipment within 30 days to dodge extra fees.
| Fee Type | Details |
|---|---|
| Early Termination Fee (ETF) | Up to $350, decreasing by $15 each month |
| Unreturned Equipment Fee | Up to $375 per item |
| Refundable Credits | May take up to 60 days |
| Final Bill Payment | Within 180 days after cancellation |
Following these guidelines will help manage multiple Verizon line cancellations. This ensures a smooth change and accurate billing at the end.
Steps for Returning Verizon Equipment
Make sure you return Verizon equipment quickly and correctly to avoid problems during cancellation. By following a few simple steps, you can return your equipment without issues.
Return Process and Deadlines
You have 30 days to return Verizon equipment to dodge penalties. This rule covers wireless devices, accessories, and Fios gear. Keep in mind, a $50 restocking fee might apply for returns or exchanges, but not for Hawaii shipments. Yet, there are exceptions:
- Swapping defective devices when no replacement is available.
- Returning items in unopened FedEx boxes or refusing delivery.
- Returning devices with the seal sticker untouched within 30 days.
Accessories won’t face restocking fees if returned like new, with the original receipt. Always reset devices and erase personal info before returning them.
Tracking Your Return
Use the prepaid label that came with your Verizon gear to send items back. If the label is missing, get a new one through your My Verizon account. Tracking the return is key to making sure Verizon gets and processes your return. Once they receive and check the undamaged items, they’ll issue a refund. This helps avoid charges for not returning equipment, which cost users about $50 million each year. Remember, refunds go to the person named on the receipt.
Last year, over 3 million returns were processed by Verizon. Properly returning and tracking your equipment helps everything go smoothly. Here’s a quick guide to ensure you return Verizon equipment the right way:
| Action | Details |
|---|---|
| Return Window | Within 30 days of purchase |
| Restocking Fee | $50, waived under certain conditions |
| Condition | Must be like-new, with original receipt |
| Tracking | Use the provided prepaid shipping label |
| Refund Issuance | After verifying the items returned |
Closing Your Verizon Account: Important Considerations
Deciding to end your Verizon contract means closing your account the right way. Start with making sure all devices and services are disconnected. Then, ensure each bill is paid off to avoid future issues.
Watch out for early termination fees, which might reach $175 per line. New customers have 15 days to cancel without extra charges. If you’ve changed your service, let Verizon know within 30 days to dodge this fee.
Always protect your personal data by backing it up from Verizon’s services. This step prevents the loss of crucial information you have with Verizon.
| Important Considerations | Description |
|---|---|
| Disconnection of Services | Ensure all devices and services are properly disconnected before terminating your account. |
| Outstanding Payments | Settle any unpaid balances to avoid future complications. |
| Early Termination Fees | Fees can be up to $175 per wireless phone number. New customers can cancel within 15 days to avoid fees. |
| Personal Data Backup | Secure or back up your personal data from Verizon’s services to prevent data loss. |
| 30-Day Cancellation Notification | Notify Verizon within 30 days after service changes to avoid early termination fees. |
If you find errors on your bill, you have 90 days to report them. But, keep paying those disputed charges during this time. Successfully closing your Verizon account means paying attention to every detail. It helps ensure you leave without any loose ends.
Alternative Options to Canceling Verizon
There are other choices besides canceling your Verizon service. These options can help you avoid extra fees or service breaks.
Suspending Your Service
Suspending your Verizon service is a good alternative. Here are some scenarios where it could help:
- Lost or Stolen Device: You can pause your service for up to 30 days free. But, if you’re using device protection, it will pause too unless you have a multi-device plan. That will still be billed.
- Military Deployment: For those deployed, suspend your account for up to 3 years and 90 days at no cost. This includes waiver of fees on active device payment plans.
- Travel or Illness: If you’re traveling or sick, you can suspend service for 90 days. Any subscription over $10 a month will be reduced to $10 during this time. You can ask for this once every 12 months.
Not reconnecting your service in time leads to automatic disconnection. This might cause early termination fees or due payments on your next bill.
Relocating Services
If you’re moving, consider transferring your Verizon service. This move keeps your service running without the cancellation hassle:
- Seamless Transition: Transfer your service easily to your new home. It saves you from the headache of starting over or paying early termination fees.
- Using My Verizon: With My Verizon, move your service online easily. This tool makes changing your address simple and quick.
Choosing to suspend or transfer your Verizon service helps keep your account active. It avoids the issues tied to outright cancellation.
Managing Your Final Verizon Bill
After canceling your Verizon service, knowing your final bill is key. This bill might include charges for the last service period, any early termination fees, and other costs. It’s crucial to check your final Verizon bill carefully. This can help avoid disputes and unexpected expenses.
Your Last Charges
Your final bill covers the last billing cycle. It may have early termination fees if you ended your service early. For example, someone faced a $326 fee for canceling a service in less than a year. They also had two accounts; one was charged $0.00, and the other one had the high fee. It’s important to review your cancellation confirmation number at termination. This helps prevent future disagreements.
Methods of Payment
Verizon offers various payment options for your final bill. You can pay online via My Verizon, use online chat for help, or choose traditional payment methods like mail. If you’re confused or have issues with your bill, contacting Verizon directly can clarify things quickly.
- Online Payment: Accessible through your My Verizon account for quick processing.
- Mail-in Payment: Send your payment to the address listed on your final bill.
- Customer Service: Speak to a representative via phone or online chat for guidance.
| Method | Details |
|---|---|
| Online Payment | Pay via My Verizon account. |
| Mail-in Payment | Send check or money order to the billing address provided. |
| Customer Service | Resolve issues or get guidance through phone or chat. |
What to Do After Canceling Verizon Service
After you cancel Verizon, make sure it’s fully processed. You should get a confirmation by email or paper. This is proof in case there’s a dispute or unexpected fees later.
Watch your account closely for charges you didn’t expect. Even after canceling, Verizon might bill you for things like leftover device payments or subscriptions. Keep an eye on your final bill to catch any extra charges.
It’s also important to update your contact info wherever needed. Share your new number with banks, apps, and memberships. Do this quickly to keep everything running smoothly. Following these steps will help you avoid problems and ease your switch from Verizon.
FAQs
What is the process to cancel Verizon service?
To cancel Verizon, you can call customer service or use the online portal. First, verify your account and settle any dues. Then confirm the service disconnection to stop future charges.
How do I cancel my Verizon subscription online?
First, sign into My Verizon and go to your account settings. Then, follow the steps to turn off your plan. You can also chat online to get help from a service agent.
Are there early termination fees when cancelling Verizon service?
Yes, Verizon might charge you if you end your service early. Check your contract to see the best time to cancel and cut down on these fees.
How can I transfer my Verizon number to a new carrier?
Start by reaching out to your new phone company to move your number. Keep your Verizon account open until the switch is complete. After, Verizon will automatically end your account.
What should I do before deactivating my Verizon plan?
Make sure you have your account PIN and the owner’s SSN ready. Pay off any remaining bills. Also, confirm that all devices and services are disconnected to avoid extra charges.
How do I return rented equipment to Verizon?
Use Verizon’s equipment return steps. Make sure to send back any rented gear within 30 days to dodge fees. Track the return to ensure Verizon receives it.
What alternatives are there to cancelling Verizon service?
If you want to keep Verizon for later, consider pausing your service or moving it to a new place. This way, you won’t have to cancel if you’ll need Verizon again.
How can I contact Verizon customer support for help with cancellation?
You can reach Verizon’s help desk by phone or online chat. They can guide you through cancelling, billing questions, or changing services.
