Cancel Verizon Internet Service Easily | Follow the Steps
Canceling your Verizon Internet can be easy if you know what to do. You can use the My Verizon dashboard, the account settings page, or call customer service. It’s important to understand how to cancel because Verizon is known for good network quality. Sometimes, you might need to end your service.
First, sign in to your My Verizon account. Then, find the “Cancel Service” option under account settings. Follow the prompts to cancel. Or, call Verizon customer service at 1-844-837-2262. If you need help, use the chat feature on the website.
Remember, canceling might cost you an early termination fee. This fee is at least $350 and goes down by $15 every month you’ve had your contract. Also, return any rented gear within 30 days to avoid extra fees. This way, you save time and money.
With more people upset about hard cancellation processes, the FTC is proposing a “click to cancel” rule. This could make things easier. By being informed, you can smoothly end your Verizon subscription. It shows the effort to make ending subscriptions simpler.
Verizon Internet Service Cancellation
Canceling your Verizon Internet service, like Fios or DSL, means you should know the whole process. This includes possible early termination fees and the need to return equipment. Knowing these things helps make the cancellation smoother.
Before you cancel Verizon Internet, you should check the terms of your service. Verizon might charge an early termination fee (ETF) up to $350 for a two-year contract. But, this fee goes down by $15 for each month you’ve had the contract. You won’t face this fee if you’ve only had the service for less than 30 days. Also, there’s no ETF for customers on a month-to-month plan when they cancel.
It’s also vital to return any leased equipment within 30 days of canceling. Otherwise, you might get charged up to $375 per item. To avoid these charges, it’s a good idea to talk to Verizon customer support about how to return equipment. Here are the main steps to follow for canceling Verizon internet:
- Check your contract’s terms, especially about ETFs and returning equipment.
- Use the My Verizon app or website to begin canceling the service.
- Remember to return leased equipment within 30 days to skip extra fees.
Verizon’s customer support is ready to help you from 8:00 am to 6:00 pm ET, Monday through Friday. They can answer any questions or tackle issues you might have while canceling your internet service.
Here’s all you need to know at a glance:
| Aspect | Details |
|---|---|
| Early Termination Fee (ETF) | Up to $350; reduces by $15/month. Waived if service is |
| Equipment Return | Must be returned within 30 days; fees can be up to $375 per item |
| Contract Commitment | No ETF for month-to-month plans |
| Cancellation Process | Phone, online, or the My Verizon app |
| Customer Support Hours | 8:00 am to 6:00 pm ET, Monday through Friday |
How to Cancel Verizon Internet
Canceling Verizon Internet is simple, whether online or by phone. It requires following specific steps. This makes sure you cancel successfully and avoid extra charges or delays.
Step-by-Step Online Cancellation Guide
To cancel your Verizon internet online, go to My Verizon site or app. Here are the steps:
- Log into your My Verizon account.
- Go to the “Account” section, then “Services and Subscriptions”.
- Click on “Manage” next to your internet plan.
- Choose “Disconnect Service” and confirm your cancellation.
- Or, use the chat function for help with cancelling.
This method lets you cancel online without talking directly to a rep.
Phone Cancellation Process
Cancelling Verizon internet by phone is another method. Before calling, make sure you have your account details ready. Here’s what you do:
- Dial the Verizon customer service number at (844) 837-2262 during open hours.
- Verify your identity with your account details.
- Ask to cancel your Verizon internet service.
- Follow any additional steps the rep gives you.
When you call, note the conversation, the rep’s name, and your cancellation reference number. This helps if you have future questions.
Cancelling your Verizon account or stopping your internet service is easy with these steps. It causes little disruption and prevents extra charges.
Preparing for Verizon Internet Service Cancellation
Before you end your Verizon internet plan, make sure to gather all important account details. It’s also smart to find out any fees that might come up during cancellation. Looking over your service agreement is key to know specific requirements or conditions for your cancellation.
One key step in preparing to cancel Verizon is planning how to return their equipment. Usually, customers have to return equipment in a certain timeframe to avoid extra fees.
Start the cancellation process at least two weeks before you want it to happen. This is really important if you’re moving. It ensures you won’t have a break in service and you get your final bill from Verizon on time.
| Subscription Change | Details |
|---|---|
| Switching from LTE to 5G | Customers may revert to LTE within 30 days if desired |
| Whole-Home Wi-Fi Plus | Additional $5/month upgrade, includes 1 Wi-Fi extender |
| Equipment Delivery | Arrives within 2-4 business days after ordering |
| Cloud Storage | Individual: $10/month, Group: $15/month for up to 5 users |
Test your internet speed through the My Verizon app or on their website before you cancel. It’s a good move to check performance before you make any changes. This way, you’re totally ready for Verizon cancellation without any service issues.
Alternative Options to Canceling Verizon Internet
Instead of canceling Verizon Internet, you have other choices. You can suspend your service, move it, or choose a cheaper plan. Each option fits different needs.
Suspending Your Service
Need a break from Verizon? Suspending your service might be best. It puts your account on hold without canceling. This is great for long vacations or money troubles. You can pause your Verizon service easily through My Verizon.
Relocating Your Service
Moving doesn’t mean you must cancel Verizon Internet. You can move your service to your new house. This avoids the hassle of starting over and keeps your benefits. Just contact Verizon’s support to move your service smoothly.
Downgrading Your Plan
Is your plan too expensive? Consider downgrading with Verizon. It could reduce your bill but keep you online. Verizon has many plans that might be cheaper for you. You can switch plans easily in your My Verizon account.
Check out this table comparing Verizon FiOS with other options:
| Service | Monthly Cost | Notes |
|---|---|---|
| Verizon FiOS Triple Play | $240 | Includes Internet, TV, and Phone |
| Verizon FiOS Initial Plan | $160 | Discount applicable for initial months |
| Streaming Services | $30-$70 | Various providers |
| Alternative with Optimum | $65 | Includes bonus gift card and locked-in pricing |
Common Issues Faced During Verizon Internet Cancellation
Verizon customers often face issues when canceling their internet service. These include unexpected fees, disagreements over final bills, and problems with returning equipment. A clear knwoledge on these verizon cancellation issues is key for a hassle-free cancellation.
The Early Termination Fee (ETF) is a major issue. It can be up to $350 for early cancellation. However, this fee goes down by $15 each month. Still, it’s a big concern for many people.
Many customers argue about their last bills. They find mistakes that cause frustration and long talks with customer service. Also, it’s important to know when you can cancel. Verizon takes cancellation calls Monday to Friday, from 8 am to 6 pm ET.
Having your account info ready makes everything easier. This includes your account number, PIN, and billing address. Not returning equipment on time can also lead to extra fees. Luckily, you can return your equipment at any UPS Store, no packaging needed.
Here are some common cancellation problems:
| Issue | Details | Mitigation |
|---|---|---|
| Early Termination Fee | Up to $350, decreases by $15/month | Cancel after the contract ends |
| Billing Disputes | Discrepancies in final bills | Contact customer service for resolution |
| Equipment Return | Must be done to avoid charges | Return at UPS Store without packaging |
| Cancellation Timeframe | Calls accepted Mon-Fri, 8 am-6 pm ET | Ensure to call within specified hours |
Effectively dealing with these verizon cancellation issues will make your experience better. Remember these points for a smoother cancellation process.
What to Expect With Your Final Bill
After you end your Verizon Internet service, there are some things you should expect on your final bill. Let’s look at the important details you need to know.
Pending Refunds
After canceling, any refunds you’re owed will be processed. This can take up to 60 days. It’s a good idea to check My Verizon regularly. This helps you keep track of any refunds coming your way.
Returning Verizon Equipment
You need to send back any equipment you rented. Do this within 30 days after you stop the service. This helps you avoid extra charges. Check My Verizon to keep an eye on your equipment return status. It makes the process smooth and easy.
Last Billing Cycle
Your final Verizon bill covers charges up to your last billing cycle’s end. You might see credits if you returned equipment in time. Or there could be prorated charges if you canceled during a cycle. Make sure to review your last statement carefully. It gives you a clear picture of your final charges.
Verizon Internet Cancellation Fees
If you’re thinking about ending your Verizon internet, knowing the cancellation fees is key. Verizon has a prorated early termination fee that starts at $350. But, it drops by $15 for every month you’ve been with them. So, the most you’ll pay is $350, and the least could be nothing if you’ve been there 23 months or more.
| Month | Early Termination Fee Verizon |
|---|---|
| 1 | $335 |
| 2 | $320 |
| 3 | $305 |
| 4 | $290 |
| 5 | $275 |
| … through 23+ | $0 |
Grasping these fees helps with planning your cancellation better. Besides, you need to return all Verizon gear within 30 days to avoid extra charges. Verizon also offers to pause your service for up to nine months with a one-time fee. The fees and rules aim to encourage finishing your service contract.
Checking Status of Verizon Internet Cancellation
If you want to check your Verizon cancellation status, My Verizon online is best. It gives you all updates on your cancellation, like your final bill and gear return status.
When you log into My Verizon, you get updates on your cancellation. Look out for messages that confirm your Verizon service is ended.
The portal shares info on your last bill too. It tells you about any refunds coming your way. Plus, how to return Verizon stuff to avoid more fees.
Here’s a table that compares Verizon’s 5G Home Internet plans. It’s helpful if you’re looking into other internet options at home.
| Plan | Standard Monthly Price (w/ 5G Mobile & Auto Pay) | Price Guarantee | Monthly Perks Savings | Video Streaming Quality |
|---|---|---|---|---|
| 5G Home | $35/month | 2 years | $6.98 (Netflix & Max) | Up to 1080p HD |
| 5G Home Plus | $45/month | 3 years | $8.99 (Disney Bundle), $19.95 (Apple One), $12.95 (Walmart+) | Ultra HD 4K |
Keep checking My Verizon to stay in the know about your cancellation. Ensure you look at your cancellation confirmation. And do what’s needed for a smooth ending to your service.
Reactivating Verizon Service After Cancellation
If you’re thinking of starting your Verizon service again after cancelling, here’s what to know. You might find special deals for coming back or choose a new plan that fits you better now.
Possible Scenarios for Reactivation
There are a few different reasons you might restart your Verizon service:
- If you lost your device or it was stolen, you can start your service again without extra charges. This includes your voice, data, and any special features you had before.
- If you’re in the military and had to suspend your service, you can resume it up to three years and 90 days later. There are no fees for the suspended time.
- For other reasons like travel or illness, you have 90 days to reactivate. This helps you avoid being reconnected automatically and losing your number.
Customer Support for Reactivation
Getting help from Verizon’s customer support is key when you want to reactivate your service. They can tell you what you need to do based on your situation. This might include paying off your device or looking into special offers for coming back.
Here’s how to get help:
- Call Verizon support with your account owner’s name, your phone number, and your account PIN or the last four digits of your SSN.
- Or, go online to My Verizon or use the app’s chat to get help with starting your service again.
Additional Resources for Verizon Customers
Verizon has many tools for current and past users to help manage or end their services. At the Verizon Enterprise Center, you can find key tools for account management. Here, you can keep track of your orders and handle user IDs more easily. With provided tracking numbers starting with DR or CR, checking orders is simple. You can also change session timeout settings in the Enterprise Center.
Verizon puts service and location IDs on your bills to make management smooth. If you can’t find these IDs, other ways exist to get them. A password reset is needed if you don’t log in for 90 days. And, if there’s no login for a year, you’ll need a new user ID. For help, the Verizon Enterprise Center support team is always ready. Just click on the Support / Contact us option.
If you need to talk to verizon customer support on the phone, plan for a 15-minute wait if you’re canceling. To skip the long lines, try calling just before 11 a.m. EST. Support operates Monday to Friday from 8 a.m. to 1 a.m. EST, and weekends from 8 a.m. to 10 p.m. EST. These verizon resources make dealing with service needs straightforward and efficient.
FAQs
How can I cancel my Verizon Internet service online?
You can cancel your Verizon Internet service online by logging into the My Verizon website or app. Go to account settings, then select “Disconnect Service”. You can also use the chat feature to get help.
What information do I need to cancel my Verizon Internet service by phone?
To cancel by phone, have your account number and personal info ready. Then, call Verizon customer service during their operating hours for help.
What are the steps to prepare for canceling Verizon Internet service?
Gather your account information first. Understand any fees and how to return equipment. Check your service agreement for any special requirements or conditions you need to follow.
Are there alternatives to canceling my Verizon Internet service?
Yes, alternatives include suspending service, relocating, or choosing a cheaper plan. You can manage these options through My Verizon, each with its own conditions.
What are common issues faced during the Verizon Internet cancellation process?
Common issues might include unexpected fees, disputes over the final bill, and equipment return problems. Working with Verizon’s customer service can help solve these issues.
What should I expect with my final bill after canceling Verizon Internet?
Your final bill will reflect charges up to the end of your billing cycle. It will also have equipment return instructions and details on any refunds. Use My Verizon online to track the post-cancellation process.
Are there cancellation fees for terminating my Verizon Internet service early?
Yes, early termination might result in fees. These fees generally get lower the longer you’ve been in your contract. Check your service agreement or ask support for fee details.
How can I check the status of my Verizon Internet service cancellation?
Check your cancellation status on My Verizon’s online portal. It’ll show updates on your cancellation, final bill, and equipment return status.
What steps do I take to reactivate my Verizon service after cancellation?
For reactivation, contact Verizon customer support. They can offer returning customer deals or new plans that could meet your needs now.
What resources are available for current and former Verizon customers?
Verizon offers many resources like troubleshooting guides, how-to videos, and community forums. Direct customer support is also available to help manage or stop your service.
