Is Xfinity Mobile Good? Honest Review & Analysis
Xfinity Mobile is a great choice for those looking for an affordable, reliable phone plan. It started in May 2017 and was all over the U.S. by August. With its connection to Verizon’s network, it reaches 327 million people. This means almost everyone in the U.S. can get Xfinity Mobile’s excellent coverage and 5G service.
The service has unlimited talk and text nationwide with no extra cost. You can choose a flexible data plan that fits your needs. The “By the Gig” option is $20 a month for 1GB. If you prefer unlimited data, it’s $40 a month for one line. More lines cost less, and the “Unlimited Plus” plan offers even more data before slowing down.
However, not everyone is happy with Xfinity Mobile’s customer service. Reviews are mixed. Some customers love the savings and coverage. Others find the customer service lacking. In conclusion, if you’re already an Xfinity customer, Xfinity Mobile might be a good choice. It offers good deals and strong network coverage but could improve its customer support.
Xfinity Mobile
Xfinity Mobile is a mobile service that uses Verizon’s network and many WiFi hotspots. It offers budget-friendly data plans. Customers can choose from fixed or pay-as-you-go data options.
What is Xfinity Mobile?
Xfinity Mobile provides both cellular and WiFi connections. This gives users a reliable service. There are different data plans for all kinds of users, from those who use lots of data to those who use very little.
History and Launch of Xfinity Mobile
Xfinity Mobile started in May 2017. It was aimed at Xfinity internet users. The service offered new data plans and unlimited options. Prices started at $45 a month. Prices for data per gigabyte began at $15 and went up to $20.
In May 2020, Xfinity Mobile introduced 5G without extra charges for unlimited plan users. It works with Xfinity WiFi hotspots for faster speeds and better connections. The service has grown quickly, now having over 7 million customer lines.
Xfinity Mobile’s varied data plans and strong coverage through Verizon have made it a strong MVNO contender. This helps it stand strong in the competitive mobile market.
| Features | Xfinity Mobile | Competitors |
|---|---|---|
| Unlimited Data Plan | $45 per month | T-Mobile: $50, AT&T: $65.99 |
| 5G Coverage | Included | Verizon: $10 extra |
| WiFi Hotspots | 22 million | Limited |
| By-the-Gig Plan | $20 per GB | Google Fi: $10 per GB |
| Family Plans | $100 for 4 lines | T-Mobile: $140 for 4 lines |
Xfinity Mobile Coverage and Network
When looking at mobile carriers, it’s key to check their coverage and network. This is true when you’re thinking about choices like xfinity mobile vs verizon. Xfinity Mobile uses Verizon’s network to give users wide 4G LTE and 5G coverage all over the U.S. Thanks to this partnership, customers get dependable and far-reaching service.
What Network Does Xfinity Mobile Use?
Xfinity Mobile runs on Verizon’s network. This means it has strong coverage that stretches far, using both 4G LTE and 5G. Verizon reaches over 99% of people in the U.S. Because of this vast network, Xfinity Mobile ensures users have steady service. This makes it a powerful player in the xfinity mobile vs verizon competition.
Xfinity Mobile Coverage
Looking closely at coverage is important. Xfinity Mobile’s 5G covers more than 230 million people. This is over 69% of people living in the U.S. Their 4G LTE reaches over 99% of Americans. Below, you’ll see a breakdown of their coverage by state:
| State | Total Coverage (%) | Great Coverage (%) | Good Coverage (%) | Poor Coverage (%) |
|---|---|---|---|---|
| Alabama | 87.7% | 30.6% | 31.8% | 25.4% |
| California | 68.4% | 30.7% | 21.6% | 16.1% |
| Florida | 93.9% | 51.0% | 29.0% | 13.9% |
| District of Columbia | 100% | 94.7% | 5.3% | 0% |
| Texas | 83.8% | 36.0% | 28.5% | 19.3% |
Xfinity WiFi Hotspot
Another perk for Xfinity Mobile users is getting to use over 19 million Xfinity WiFi hotspots across the country. These hotspots let users go online easily, keeping them connected without using up their data. The wide availability of makes Xfinity Mobile appealing, especially in cities where many hotspots can be found.
Xfinity Mobile Plans and Pricing
If you’re looking into Xfinity Mobile, their pricing fits many needs. They offer “By the Gig,” “Unlimited,” and “Unlimited Plus” plans.
Xfinity “By the Gig” Data Plans
The “By the Gig” option is great for users who use less data. It costs $20 monthly for each line. You get:
- 1GB of shared data
- Unlimited mobile hotspot data at 5G/4G speeds
- HD video streaming
- Unlimited talk and text
- Mexico & Canada Call Pass for an extra $10 monthly
Xfinity “Unlimited” Data Plans
The “Unlimited” plan is for those needing more data. It’s $30 monthly for each line. Here’s what it includes:
- 30GB of premium data per line, then unlimited data at slower speeds
- Unlimited mobile hotspot data at 3G speeds
- SD video streaming
- Unlimited talk and text
- Mexico & Canada Unlimited Pass is part of the deal
Xfinity “Unlimited Plus” Data Plans
The “Unlimited Plus” plan suits high data users well. This plan is $40 monthly for each line. It offers:
- 50GB of premium data per line, then unlimited at reduced speeds
- 15GB of 5G hotspot data, then unlimited at 3G speeds
- HD video streaming
- Unlimited talk and text
- Mexico & Canada Unlimited Pass included
Comparing Xfinity Mobile Plans to Verizon
When you compare Xfinity Mobile to Verizon, Xfinity often costs less. This is especially true for Xfinity customers. Look at how the plans line up:
| Plan | Xfinity Mobile | Verizon |
|---|---|---|
| Unlimited (1 Line) | $30/month for 30GB | $70/month for 35GB |
| Unlimited Plus (1 Line) | $40/month for 50GB | $80/month for 50GB |
| Gig Plan (1GB) | $20/month | N/A |
| 4 Lines (Unlimited) | $100/month for 30GB | $180/month for 35GB |
| Hotspot Data | 15GB (Unlimited Plus) | 15GB |
Xfinity Mobile plans offer big savings without losing network quality. Access to many WiFi hotspots adds to Xfinity’s value.
Is Xfinity Mobile Good for Existing Xfinity Customers?
Adding Xfinity Mobile to your existing Xfinity services has big benefits. Current subscribers save a lot and get better service by bundling.
Bundling Xfinity Mobile with Other Xfinity Services
Combining Xfinity Mobile with other Xfinity services makes paying bills simpler. This offers value through Xfinity’s competitive prices. A single line costs $40 on the unlimited plan. Adding another line makes it $30 per line, totaling $70 for two.
Xfinity has over 22 million hotspots across the country. This means customers stay connected easily. Most of the mobile service uses Wi-Fi, making it reliable. Plus, adding 5G doesn’t cost extra, which is a great deal.
Cost Savings for Existing Xfinity Internet and TV Customers
Xfinity subscribers save money with the pricing options. Families find the unlimited data plans appealing. A family of four pays only $100 monthly, or $25 each.
Xfinity Mobile is cheaper compared to AT&T and Verizon. With Xfinity, you pay $40 per line. Verizon and AT&T charge around $65 for similar plans. So, customers who bundle save more on their mobile plans.
Xfinity Mobile Customer Service
Xfinity Mobile customer service gets mixed reviews. They offer great technology and plans. But, some customers face slow service and unhelpful support. Knowing about their customer service helps new users set their expectations.
Customer Service Reviews
Opinions on Xfinity Mobile’s customer service differ. Some value the technical help and service options. Yet, others talk about long waits and poor replies. Overall, reviews show the service quality varies, but it’s getting better.
Common Customer Service Issues
Customers often struggle with navigating service menus and long phone waits. Misunderstandings when solving problems also occur. These issues are tough for those needing quick help. Recognizing these problems helps new users prepare.
Support Options Available
Xfinity Mobile has various ways to help customers. You can get online support on their site, call them, or visit stores. They aim to make getting help easy and quick. Here are the support methods:
| Support Channel | Details |
|---|---|
| Online Support | 24/7 chat support, online forums, and comprehensive FAQs |
| Phone Support | Available during extended hours for account and technical issues |
| In-Store Support | Face-to-face assistance at Xfinity Mobile retail locations |
Xfinity Mobile’s customer service strives to meet all needs. Despite some ongoing issues, efforts to enhance service are evident. The future looks hopeful for more dependable customer support.
Xfinity Mobile vs Competitors
Comparing Xfinity Mobile with big names like Verizon and AT&T highlights several key points. These include pricing and network coverage. This detailed comparison will help you pick the best service for you.
Xfinity Mobile vs Verizon
Xfinity Mobile uses Verizon’s network. This means customers get wide coverage and steady performance. Xfinity has an advantage in network reliability. Yet, Verizon has more customers and more plan choices. Both may slow down when the network is busy. But Verizon allows more freedom with its hotspot data.
- Xfinity Mobile depends on Verizon’s wide network.
- Verizon offers more unlimited plans with benefits like streaming.
- People often prefer Verizon’s customer service over Xfinity Mobile’s.
Xfinity Mobile vs AT&T
When looking at Xfinity Mobile versus AT&T, it’s a battle of coverage against pricing. AT&T boasts over 200 million subscribers. It offers great service in cities and rural places using 4G LTE and 5G. Xfinity, however, has fewer subscribers. It uses Verizon’s network and Comcast’s WiFi for a cheaper option.
The standout details are:
| Feature | Xfinity Mobile | AT&T |
|---|---|---|
| Subscriber Base | 3 million | 200 million |
| Network Coverage | Uses Verizon’s network | Wide coverage nationwide |
| Data Plan Flexibility | Pay-per-Gig plan | Unlimited plans with HBO Max |
| WiFi Hotspots | 18 million | Available |
| International Roaming | Basic | Wide, includes Canada and Mexico |
Strengths and Weaknesses Compared
The table below shows the strengths and weaknesses of Xfinity Mobile, Verizon, and AT&T:
| Aspect | Xfinity Mobile | Verizon | AT&T |
|---|---|---|---|
| Price | Cheaper with Xfinity Internet | Costlier but many plan choices | Prices vary, added media perks |
| Network Reliability | Relies on Verizon’s network | Excellent coverage | Strong coverage nationwide |
| Customer Service | Getting better | Generally satisfying | Well-regarded |
| Flexibility | No fees for changing plans | Many tailor-made options | Several plans, includes international |
So, choosing between Xfinity Mobile, Verizon, or AT&T really depends on your needs. Think about costs, coverage, and extras. This will help you find the right provider for you.
Xfinity Mobile Features and Benefits
Xfinity Mobile is a top choice in the mobile service game.
International Roaming Options
Travelers will love Xfinity Mobile’s international roaming. It works in over 200 countries. You get to call, text, and use data just like you do at home.
Personal Hotspot Capabilities
Personal hotspot comes free with certain plans. This lets you share your data with other gadgets. The Unlimited Plus plan even includes 15GB of high-speed hotspot data.
Bring Your Own Device (BYOD) Program
With the BYOD program, keep using your current phone when you switch. This saves money and makes switching easy. Your phone just needs to be compatible with their network.
Phone Selection and Promotions
Xfinity Mobile offers the latest phones with great deals. They carry brands like Apple and Samsung. Special promotions and financing deals are often available.
In short, Xfinity Mobile has many perks such as free hotspots, a solid BYOD program, and great phone deals. These features, along with international roaming, make it a great choice. The variety of plans further adds to its appeal.
| Plan | Data | Cost per Line | Additional Information |
|---|---|---|---|
| By the Gig | 1GB | $20 | $20 per additional GB |
| Unlimited | 30GB high-speed | $40 | SD streaming, throttled after limit |
| Unlimited Plus | 50GB high-speed | $50 | HD streaming, 15GB 5G/4G hotspot |
| Family Plan (4 lines) | 50GB per line | $100 | HD streaming, 15GB hotspot per line |
Xfinity Mobile Pros and Cons
Xfinity Mobile is attractive due to its low prices and strong network coverage, thanks to Verizon. However, people should look closely at the pros and cons before choosing. We’ll outline the main points from user experiences and data.
Pros: Why You Might Choose Xfinity Mobile
- Low-cost plans: Xfinity Mobile plans are nearly half the price of similar plans from major carriers.
- Extensive network coverage: Powered by Verizon Wireless, offering top-tier service quality.
- International roaming options available.
- Personal hotspot capabilities without additional fees.
- No activation fees for new users.
- 5G included in all plans, ensuring high-speed connectivity.
- Supports Bring Your Own Device (BYOD) program.
- Offers family plans for multiple lines, saving on costs for larger households.
- Loyalty perks for long-standing customers.
- Seamless switching between data plans as needs change.
Cons: Potential Drawbacks
- Xfinity Internet subscription required: Mobile service is not available for TV-only customers.
- Independent billing: Xfinity Mobile service requires a separate account, not bundled with Xfinity Internet.
- Data throttling: Speeds may be reduced after reaching certain usage limits.
- Customer support issues: Long wait times and perceived inadequate assistance.
Summary of User Reviews
Many user reviews praise Xfinity Mobile for its cost benefits, especially for Xfinity Internet users. They like changing data plans easily and having 5G. But, customer support gets negative feedback. Issues include long waits and poor problem-solving.
Final Thoughts: Is Xfinity Mobile Good?
Xfinity Mobile stands out, especially for those already with Xfinity. It uses Verizon’s network for broad and reliable coverage. It offers affordable plans like unlimited talk, text, and 1GB of data for $18.50 for two years. This makes it cheaper than many other carriers that have high fees.
The plans are great for those who use less data or connect to Xfinity Wi-Fi spots often. There’s a $45 plan for unlimited data, but speed may slow after 20GB. Yet, this limit meets the needs of most users in North America.
Existing Xfinity users enjoy predictable costs without the extra $10 line fee, saving money. Xfinity Mobile also offers international roaming, a personal hotspot, and lets you bring your device. But, consider possible extra charges for extra data and mixed customer service reviews.
So, is Xfinity Mobile good? It really depends on what you need and how you use your phone. For many, the savings, strong network, and extra features make Xfinity Mobile a smart option to consider.
FAQs
Is Xfinity Mobile a good service?
Xfinity Mobile uses Verizon’s network, offering solid coverage and cost-saving plans. It’s great for people already using Xfinity. But, some have found customer service lacking.
What network does Xfinity Mobile use?
Xfinity Mobile provides its service through Verizon’s network. This includes quick 5G and reliable 4G LTE across the U.S.
How are Xfinity Mobile’s coverage and network quality?
With Verizon’s network, Xfinity Mobile covers almost everyone in the U.S. They also offer many WiFi hotspots. This means strong signals mostly everywhere, especially in cities.
What are the available plans for Xfinity Mobile?
“By the Gig” and “Unlimited” plans are on offer for different data users. They also have “Unlimited Plus” for those needing more features.
Can I bundle Xfinity Mobile with other Xfinity services?
Yes, bundling Xfinity Mobile with other services like internet and TV is possible. Doing so can save money and simplify your bills if you’re already an Xfinity customer.
How is Xfinity Mobile customer service rated?
Opinions on Xfinity Mobile’s customer service vary. They offer many support options, but some users have faced slow or unhelpful responses.
How does Xfinity Mobile compare to Verizon and AT&T?
Xfinity Mobile is competitive in price and data options against Verizon and AT&T. It uses Verizon’s network for top coverage. But, it’s still striving to reach the customer service quality of its rivals.
What are some of the key features and benefits of Xfinity Mobile?
Key perks include free international roaming, no extra charges for personal hotspots, and a bring-your-own-device program. Xfinity Mobile often has good promotions and the latest phones available.
What are the pros and cons of Xfinity Mobile?
Pros: affordable plans, wide network coverage via Verizon, and free WiFi hotspots. Cons: Some complain about customer service and data speeds slowing after hitting limits. Reviews praise the savings but note varied experiences with support.
