Cancel Xfinity Service Easily – Step-by-Step
To cancel your Xfinity service, you have a few easy methods at your disposal. This guide will walk you through the steps to end your Xfinity account smoothly. You can opt for phone, online chat, visiting in person, or mailing your cancellation. Each option aims to make your experience straightforward, avoiding any early cancellation fees.
Check your contract before you cancel to know about any possible fees. You might face early termination charges of $10 for each month left in your contract, up to $240 max. If you move but don’t transfer your service, these fees could still apply. This is unless certain conditions, like downgrades or military moves, allow for an exception.
Be sure to have your account details, service address, and contact info ready. To cancel over the phone, dial 1-800-XFINITY (800-934-6489) and say “cancel service” when asked. If you prefer online, cancellation through the Xfinity site or chat might take up to two days for confirmation. You can also stop by any of the 300-plus Xfinity stores for face-to-face cancellations. Don’t forget to return any rented gear via the Xfinity site’s “Equipment Return” page to dodge extra fees, costing $10-$15 monthly for each device.
After starting your cancellation, always double-check your last bill. You want to make sure all final charges and fees are correct. By doing this, you’ll end your Xfinity service smoothly and without unexpected costs.
Xfinity’s Cancellation Policies
The Xfinity cancellation process is made to be clear and simple. Xfinity’s no termination fee for internet customers adds to this ease. Also, returning all Xfinity equipment is essential to avoid extra charges.
No Early Termination Fees
Xfinity’s policy of no termination fees for internet is notable. It means customers can cancel without facing steep fines. Yet, it’s vital to check your contract for specifics, as other services might have different terms.
For instance, canceling a one-year contract starts with a $110 fee. This fee reduces by $10 every month until the contract ends.
Returning Equipment
Returning Xfinity equipment is a key step in canceling your service. Comcast advises using tracked shipping services for equipment return. This helps avoid issues and added fees. Always get a receipt to prove you returned the equipment.
- Track your shipment to confirm its return.
- Keep the receipt until your cancellation is verified.
Account Holder Requirements
The account holder must be the one to ask for cancellation. This shows how important it is to be involved in managing your account. You can cancel by phone, mail, or online chat. But remember, only the account holder can authorize it.
Review Your Contract Before Cancelling
Before canceling your Xfinity service, look closely at your contract. This review may reveal early termination fees and terms tied to promotional rates. Understanding these points ahead of time can save you from unforeseen costs.
Early termination fees could be between $10 and $150. It depends on your contract’s remaining time. Xfinity’s promotional rates usually need a 12 to 24-month commitment. Canceling early might result in hefty charges. By reviewing your Xfinity cancellation thoroughly, you can assess if it’s cheaper to keep your service until the end of your contract.
Gathering needed info and understanding wait times is part of the cancellation prep. Customers could wait 20 to 30 minutes on average when calling Xfinity customer service. For a quicker solution, visiting an Xfinity store might be 15-20% faster.
Up to 30% of customers forget to check their final bill after cancellation. Making sure your final bill is correct helps avoid post-service billing mistakes. Xfinity teams up with UPS to offer free returns of rented items. This can save you $10 to $25 on shipping fees.
Looking closely at your Xfinity contract before canceling is wise. A well-informed review can help you dodge early termination fees. It also ensures a smooth changeover from your current service.
Gather Important Information
Before you cancel your Xfinity service, make sure you have everything you need. Getting ready will make the process go smoothly. It helps when talking to customer service.
Account Details
Collect all your Xfinity account details. You’ll need your account number and contract information. This lets customer service find and check your account quickly.
Service Address
Know the right service address. It’s where your Xfinity services are set up. This info is key for checking your account and stopping your Xfinity services.
Contact Information
Have your main contact info ready. Include phone numbers and email addresses linked to your Xfinity account. Correct contact details mean you can reach out to Xfinity support easily. They’re needed for any extra steps or to confirm things.
How to Cancel Xfinity Service by Phone
To cancel your Xfinity service by phone, it is crucial to follow the correct steps. Talking directly to a rep helps make sure everything is understood and confirmed.
Contacting Customer Service
First, reach out to Xfinity’s customer service to begin cancelling. Their team can be contacted by calling 888-936-4968 or 1-800-XFINITY. Prepare for a possible wait, especially at busy times. Calling early helps avoid long waits.
What to Expect During the Call
Have your account number, address, and cancellation reasons ready during the call. The rep might offer other options or ask about any service issues. This could include slow internet or problems connecting.
Be sure to follow all their instructions, especially about returning Xfinity gear to dodge extra charges. Usually, cancelling takes a day or two. Then, check your final bill and return all equipment quickly. Keeping a record of your call is smart to prevent future problems.
| Step | Details |
|---|---|
| Call Customer Service | Dial 888-936-4968 or 1-800-XFINITY during non-peak hours for reduced wait times. |
| Provide Information | Have your account number and service address ready for verification. |
| Handle Offers | Listen to any alternate solutions or offers they may present. |
| Equipment Return | Get instructions for returning rented equipment to avoid additional fees. |
| Final Verification | Confirm cancellation and review your final bill within 1-2 business days. |
Cancel Xfinity Service Using Online Chat
Canceling your Xfinity service through online chat is easy and useful. It lets you talk directly with an agent and keeps a record of your request.
Accessing the Live Chat Feature
To cancel Xfinity online, visit the Xfinity website first. Head to the “Contact Us” page for support options. Click on “Chat with Xfinity” for live chat. This is great for fast, recorded conversations.
Steps to Cancellation via Chat
Here’s how you cancel Xfinity service via live chat:
- Initiate Chat: Go to Xfinity’s site and pick the “Live Chat” option.
- Enter Details: Give your account info and service address when asked.
- Select Service: Say you want to cancel your Xfinity service.
- Confirm Cancellation: Do as the rep says to confirm cancellation.
- Save Confirmation: Keep a chat transcript for your records.
The whole online chat cancellation takes about 10 to 20 minutes on average. It is the preferred method for 25% of customers because it’s fast and effective. Moreover, 90% of these requests get successfully completed.
Whether you’re moving, looking for better deals, or cutting costs, online chat is a handy way to cancel Xfinity. Make sure you have all needed info ready for a smooth process.
Visiting a Local Xfinity Store
If you like talking to someone in person, going to an Xfinity store can make cancelling your service easier. They have over 300 stores, so you can get help quickly and solve your issues on the spot.
Finding a Nearby Store
Finding an Xfinity store near you is easy. Just use their online store locator. Type in your zip code to find the closest store for cancelling Xfinity in person.
What to Bring
Make sure you have everything you need:
- Account Details: Bring a government-issued ID and your latest bill.
- Rented Equipment: Return all rented items like modems, routers, or TV boxes to avoid extra fees.
Expectations During the Visit
Visiting an Xfinity store gives you one-on-one help. Here’s what to expect:
- Chat with a rep who will help you cancel your service.
- Show your ID and latest bill to confirm who you are and your account details.
- Hand in any rented equipment right then.
- Get a final confirmation that your account has been closed, without any waits.
Choosing to cancel your Xfinity service in person adds a personal touch. It also clears up any questions you may have about stopping the service.
Mailing or Emailing Your Cancellation Request
Xfinity makes it easy to cancel your service by mail or email. You need to download a cancellation form from Xfinity. Fill it out with certain details, and then send it to Xfinity.
Downloading the Cancellation Form
To start, go to the Xfinity website. There, you need to download the Xfinity cancellation form. This form helps record all necessary information correctly.
Required Details
On the cancellation form, include your full name, account number, and service address. Don’t forget to add a valid reason for ending the service. These details help Xfinity process your request smoothly.
Sending the Form
After filling out the form, you can mail it to the specified Xfinity address or email them. Remember to keep a copy of the form you send. Keeping a copy helps prevent any confusion over your cancellation later on.
Returning Xfinity Equipment
It’s important to return any rented Xfinity equipment when you end your service to avoid extra fees. You can do this by taking it to an Xfinity store, shipping it via UPS, or having it picked up.
Return Options
You have 10 days to return Xfinity equipment after you cancel. This includes the box or gateway. If you don’t, you might be charged $10 to $300.
For smartphone returns, Xfinity mobile users get 14 days. You can take the phone back to any Xfinity location. Or you can use a UPS store because Xfinity works with them.
Getting a Receipt
Getting a receipt when you return your equipment is key. This receipt proves you returned it and stops extra charges. Once Xfinity puts your return in their warehouse, they remove any related fees from your bill.
Avoiding Extra Charges
To avoid extra fees from Xfinity, return all equipment on time. Not returning voice equipment costs $15 each month. And not returning a gateway can cost you $110 to $300.
If you don’t pay these fees, your account might go to collections. This can hurt your credit score. Also, there’s a $35 restocking fee for returned mobile devices, which comes out of any refund you might get.
| Equipment | Return Period | Failure to Return Charges |
|---|---|---|
| Comcast Xfinity Equipment | 10 Days | $10 – $300 |
| Xfinity Mobile Device | 14 Days | $35 Restocking Fee |
| Xfinity Voice Equipment | 10 Days | $15/month |
Verifying Your Final Bill
After you cancel Xfinity services, it’s very important to look closely at your Xfinity final bill. You need to make sure every charge is correct and matches the date you stopped service. This check helps you avoid paying too much. It also ensures any fees for ending your service early are right.
About 25% of customers find mistakes on their bill after canceling. So, it’s key to check Xfinity charges post-cancellation carefully. If you spot any problems, talk to customer service right away. Dealing with issues quickly helps avoid money problems later.
The Xfinity final bill might also include charges for any equipment you haven’t sent back. You should return all equipment pronto. You can drop it off at an Xfinity or UPS store, or send it back with a prepaid label.
If you don’t return the equipment, you could be charged $30 to $150 for each item. That’s a lot of money for a simple mistake.
Even after canceling, you can use your Comcast email for 90 more days, if you logged in before canceling. This lets you take care of any last things or close online accounts linked to your Comcast email.
Here’s a quick list to double-check your final bill:
- Ensure all service charges end on the cancellation date.
- Check for accurate prorates based on your usage.
- Verify that no early termination fees are applied if you qualify for an exemption.
- Confirm the return of all rented equipment to avoid extra fees.
Sometimes, you may need to call Xfinity’s customer service to check Xfinity charges post-cancellation. They can explain or fix any mistakes on your bill.
Following these steps helps end your Xfinity service smoothly.
Tips to Avoid Early Termination Fees
Canceling Xfinity service early can lead to big termination fees. But with the right plan and some tips, you can avoid Xfinity’s early termination fee. Let’s look at ways to dodge these fees.
Checking for Promotions
Xfinity often has promotions that might reduce or even get rid of termination fees. It’s smart to check for promotions first. You might find special deals to lower the costs of canceling.
- Promotions can help cover costs of early termination.
- Call Xfinity customer service for any current promotions.
- Watch their website or customer space for new deals.
Service Transfers
If you’re moving, think about transferring your service instead of canceling. Xfinity lets you move your service to a new place. This can help you skip early termination fees.
- Move your Xfinity service to your new place to avoid cancellation fees.
- Make sure your new address is in Xfinity’s coverage area.
- Call Xfinity to arrange the service switch and check all details.
Negotiation Strategies
Negotiating with Xfinity’s customer service is another way to avoid termination fees. Here are some negotiating tips:
- Know your contract and any Xfinity slip-ups.
- Show you’re loyal and might stay if fees are dropped or cut.
- If the first agent can’t help, ask for a supervisor.
| Method | Time Commitment | Effectiveness |
|---|---|---|
| Checking Promotions | 5-10 Minutes | High |
| Service Transfer | 15-20 Minutes | Very High |
| Negotiation | 30-45 Minutes | Medium to High |
Using these strategies right can help you skip Xfinity’s early termination fee. This makes canceling or moving your service smoother.
How to Cancel Xfinity TV but Keep Internet
If you’re thinking about dropping Xfinity TV but want to keep their internet, you’re in good company. Many folks now prefer live streaming services. Services like DIRECTV Stream and YouTube TV are becoming more popular.
Know Your Plan
Before dropping Xfinity TV, it’s crucial to check your current plan. Know what your internet and TV package entails. If you plan on keeping Xfinity Internet, consider the costs and benefits. Be aware of any early termination fees. Also, make sure your internet speed fits your needs.
Cancelling TV Service
Ready to cancel Xfinity TV but keep the internet? The steps are simple. Contact Xfinity customer service, visit a local store, or chat online. Usually, a representative finalizes your cancellation rapidly, within 2 minutes. For returning equipment, UPS branches offer a quick, 1-minute drop-off.
Alternative TV Options
Considering other streaming services? You’ll find benefits. DIRECTV Stream and YouTube TV offer various channels at appealing prices. Their growing popularity pushes traditional cable providers to improve offerings and customer service.
| Service | Monthly Cost | Number of Channels | Free Trial |
|---|---|---|---|
| DIRECTV Stream | $69.99 | 75+ | Yes |
| YouTube TV | $64.99 | 85+ | Yes |
Contact Information for Xfinity Customer Service
To get prompt assistance from Xfinity, it’s important to know how to contact customer support. You can reach out by phone, email, or online chat. These options make it easy to find the help you need with Xfinity services.
- Phone: For direct help, call 1-800-XFINITY (1-800-934-6489). The customer service is open Monday to Saturday, from 7am to 9pm ET. Usually, you’ll wait for about 2 minutes and 36 seconds. For faster service, keep pressing
0#until you’re connected to someone. - Email: For email support, use the contact form on the Xfinity website. They might take 24-48 hours to get back to you, especially if they’re busy.
- Online Chat: Use the live chat on the Xfinity website for quick assistance. It’s powered by AI and gets you in line to speak to a human as soon as one is free.
Here is a quick guide to navigate Xfinity customer service:
| Contact Method | Details | Operation Hours |
|---|---|---|
| Phone | 1-800-XFINITY (1-800-934-6489) | Monday to Saturday, 7am to 9pm ET |
| Contact form on Xfinity website | Response time of 24-48 hours | |
| Online Chat | Live chat on Xfinity website | Available 24/7 |
If you ask for a callback, you won’t lose your spot. Wait times can be between 9 to 18 minutes. During the call menu, say if you need home or business service. This directs your call correctly. For more ways to contact Xfinity, visit their official website.
Steps to Canceling Xfinity Internet Only
To cancel your Xfinity Internet, begin by collecting important info. This includes your account number and service address. These make talking to customer service easier.
To end your service, you have a few choices. You can call customer service at 1-800-XFINITY (800-934-6489) and say “cancel service.” This call should take about 5-10 minutes. Remember, if you have any rented equipment, return it within 30 days. This avoids charges up to $150 per item. Make sure to keep the return receipt for a billing cycle as proof.
Another way to cancel is through the online chat, via the Xfinity Assistant Chat. It’s a quick, text-based option that takes about 10 minutes. You’ll usually get a confirmation in two days. Or, you can cancel by email or mail. Just download the form from Xfinity’s site, fill it out, and send it at least a week before you want to stop your service.
Good news: there are no fees for ending your service early. You might consider a seasonal hold instead, if you just need to pause your service. Whether you choose phone, chat, or mail, these steps make canceling easy. And, you can still keep other services if you want.
FAQs
What is the process to cancel Xfinity service?
To cancel Xfinity service, there are a few ways: Call customer service, chat online, visit an Xfinity store, or send a cancellation request via mail/email. Have your account details and service address ready.
Are there any early termination fees for canceling Xfinity internet service?
Canceling Xfinity internet doesn’t come with early termination fees. This makes it easier to cancel without worrying about extra costs.
How do I return Xfinity equipment?
You can return your Xfinity equipment in three ways: in-store, through UPS, or by setting up a pickup. Always get a receipt to prove you returned it. This avoids unnecessary charges.
Can I cancel Xfinity service online?
Yes, canceling Xfinity service online is possible. Use the live chat on the Xfinity website. A service representative will help with your request.
What do I need to do before canceling my Xfinity service?
Before canceling, check your Xfinity contract for any early termination clauses. Collect important info like your account details and service address. This makes cancellation easier.
How do I contact Xfinity customer service to cancel my service?
To reach Xfinity customer service, call them, chat online, or visit a store. Prepare for a wait and to explain why you’re canceling.
Is it possible to cancel my Xfinity TV but keep the internet service?
Yes, you can cancel your Xfinity TV and keep the internet. Check your current plan. Look into other options like streaming services to replace cable TV.
